Pima Community College
Website:
pima.edu
Job details:
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Position Summary
The Information Technology (IT) Manager is responsible for providing technical leadership for ongoing application support and project participation. This position leads a team of Analysts that 1) keeps our applications up and functioning as expected, 2) leads on-going minor enhancements as appropriate, and 3) oversees participation in projects as required. This position will focus on (but is not limited to) supporting our Administrative and Back Office functions.
The work schedule for this position is flexible and may include working evenings and weekends.
Duties & Responsibilities
- Manages a team of individuals through support activities and support-related projects, updates, upgrades, etc. Guides them with numerous processes and assists them in developing their skill sets
- Assists with ensuring maximum system uptime and availability for all systems within the enterprise
- Answers inquiries and resolves problems logged by users or systems personnel, expedites and coordinates repairs to systems. Performs Root Cause Analysis on outages and major issues
- Adapts to change productively, works with very minimal supervision, and handles other tasks as assigned
- Configures, installs, tests, analyzes, and maintains software and services
- Develops and implements standard operating procedures and knowledge base articles
- Manages the resource load of the team, including proactively communicating any resource constraints
- Provides leadership and works with the PCC IT leadership team to provide technical advice and direction
- Participates in and leads Continuous Improvement activities
- Performs all other duties and responsibilities as assigned or directed by the supervisor
Job Requirements/Qualifications
- Bachelor’s degree in Information Technology or a closely related field of study and
- Three to five years of related experience and
- One to three years of supervisory experience
or
- An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Preferred
- Master’s degree in Computer Science or a closely related field of study
- Five plus years of related experience
Knowledge, Skills And Abilities
- Knowledge of ERP/SIS Applications, systems integrations, and customer support
- Knowledge of project management principles, processes, and techniques
- Skill in budget/resource management
- Skill in organization, coordination, and management
- Skill in people leadership and supervision
- Skill in verbal and written communication, with the ability to explain technical concepts to audiences with a wide range of technical skills
- Skill in positive, productive, and flexible customer service
- Ability to adapt to a rapidly changing environment
- Ability to apply analytical and critical thinking skills, with the ability to draw conclusions and prepare accurate reports of results
Physical Requirements
Environment: Work is performed primarily in a standard office environment with staff contact and frequent interruptions.
Physical: Primary functions require sufficient physical ability and mobility to work in an standard office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate (up to 50 pounds) amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; may be required to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
Vision: Ability to see in the normal visual range with or without correction.
Hearing: Ability to hear in the normal audio range with or without correction.
If you require assistance, or a reasonable accommodation for individuals with disabilities, please do not hesitate to contact Pima Community College Human Resources.
Human Resources Contact Information
- Phone: (520) 206-4624
- TTY: (520) 206-4530
- Email: hr@pima.edu
Pima Community College is an Equal Opportunity Employer. We encourage applications from all qualified individuals.
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