Amura Health
Website:
amura.ai
Job details:
Amura’s Vision
We believe that the most under-appreciated route to releasing untapped human potential is to
build a healthier body, and through which a better brain. This allows us to do more of everything
that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take
up more complex problems that defy solutions today, including many existential threats, and solve
them in just a few decades.
Billions of healthier brains will make the world richer beyond what we can imagine today. The
surplus wealth, combined with better human capabilities, will lead us to a new renaissance,
giving us a richer and more beautiful culture.These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous one.
We find this vision of the future exhilarating. Our hopes and dreams are to create this future as
quickly as possible and ensure that it is widely distributed and opƟmized to maximize all forms
of human excellence.
Role Description
We are seeking a highly capable and driven Manager – Health Coach (Night Shift) to oversee all health
coaching operations during the night shift. This in-office leadership role is responsible for managing
Levels 0–2 health coaches, ensuring operational efficiency, maintaining client engagement and
conversion targets, and handling escalations with professionalism.
The position requires a strong focus on people management, operational oversight, crisis handling,
and continuous improvement. This role is best suited for professionals who thrive in dynamic
environments, demonstrate strong decision-making skills, and are passionate about driving
excellence in client care.
Key Responsibilities
Leadership & People Management
- Lead, mentor, and guide Levels 0–2 health coaches, fostering professionalism, accountability, and collaboration.
- Conduct performance reviews, identify skill gaps through the skill matrix, and provide timely coaching and feedback.
- Build a positive team culture that emphasizes learning and continuous improvement.
Operational Excellence
- Oversee live shift operations to ensure engagement and conversion metrics are consistently met.
- Manage workload distribution to maintain balance and efficiency across the team.
- Ensure accurate documentation and prepare detailed shift-end reports for leadership.
Crisis Management
Manage escalated or high-risk client cases with composure and sound judgment.
Provide training to staff on crisis-handling protocols and ensure team readiness for urgent
situations.
Take decisive action in time-sensitive scenarios while maintaining client trust and safety.
Client Experience & Quality Control
- Audit client interactions to ensure empathy, professionalism, and adherence to quality standards.
- Resolve client complaints swiftly and effectively to maintain high satisfaction and retention rates.
- Ensure compliance with organizational standards, confidentiality protocols, and industry best practices.
Continuous Improvement
- Recommend and implement operational improvements to optimize performance.
- Stay updated with industry developments and apply best practices to shift management.
- Promote ongoing skill development and adaptability among team members.
Key Skills & Competencies
- High emotional intelligence and maturity.
- Strong crisis management and decision-making ability.
- Excellent communication and interpersonal skills.
- Reliability, accountability, and organizational efficiency.
- Ability to multitask and problem-solve under pressure.
- Flexibility, adaptability, and a learning mindset.
- Commitment to client confidentiality and professional ethics.
Qualifications
- Minimum of 5 years of professional experience in healthcare, operations, customer service, or a related field.
- Prior supervisory or leadership experience is preferred.
- Bachelor’s degree is strongly preferred.
- Mandatory in-office availability for night shift.
Performance Indicators
- Achievement of engagement and conversion targets during the night shift.
- Client satisfaction and retention metrics.
- Speed and effectiveness in resolving escalations.
- Documented skill development and improvement among team members.
- Compliance with operaƟonal standards and reporting protocols.
Additional Information
Where is your office?
Chennai (Velachery)
Work Model
Work from Office – because great stories are built in person!
Do you have an online presence?
https://amura.ai (we are @AmuraHealth on all social media)
For better insights
https://drive.google.com/file/d/11UHgXqYc7XSJ3IAdFyEm-EurgOzqsmzA/view?usp=sharing
Click on Apply to know more.