American Express
Website:
americanexpress.com
Job details:
Job Description
About Global Merchant and Network Product Team
The Global Merchant and Network Product team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.
The Global Merchant and Network Product team works to deliver digital products and services for merchants, network acquirers and issuers, and payment facilitators such as ATM/debit, point of sale authorizations & submissions, transaction pricing, disputes and settlement that meet the evolving demands of our global payment network. The wide range of solutions we develop enable the enterprise to attract new customers, operate in new markets, react to regulatory demands, and process new/emerging types of payments. A role on this team will challenge you to broaden your business solution design, agile product, data stewardship, quality assurance and operational readiness skills while incorporating an industry perspective in a collaborative, diverse and inclusive team environment.
Responsibilities
The Product Manager leads the strategy, roadmap, and transformation of Global Deal Implementation platform. Addi tionally, the role will drive scalable onboarding & servicing processes and controls across the lifecycle of a participant within Amex ecosystem ensuring data accuracy, integrity, governance, and regulatory compliance within the BFSI environment. This role will also support implementation of Gen & Agentic AI for onboarding and servicing Amex participants through various Amex platforms, portals and applications.
Operating within a highly matrixed environment, the role partners with senior leadership and multiple Lines of Business (LOBs) to influence enterprise-level decision-making.
- Design and execute the capability roadmap supporting participant Onboarding & Servicing journeys for related platforms.
- Deliver transformation and migration of Global Deal Implementation capabilities
- Define product vision, priorities, and policies impacting onboarding & servicing processes, data controls and platform governance.
- Ensure robust onboarding workflows and control frameworks are embedded within the platform.
- Balance short-term tactical enhancements with long-term strategic modernization of platforms and capabilities including usage/deployment of GEN and Agentic AI
- Lead user-level product discovery sessions to define scalable, compliant, and customer-centric solutions.
- Translate business requirements into scalable technical features, high-quality user stories, and structured data specifications.
- Lead feature definition workshops, backlog refinement and scope prioritization sessions.
- Establish acceptance criteria, define test strategy, and author UAT cases to ensure quality and compliance.
- Oversee data models, relational tables, entity relationships, APIs, data ingestion frameworks, and ETL processes supporting platforms.
- Identify technical and control gaps and partner with Technology and Data Engineering teams to mitigate risks using Scaled Agile methodologies.
- Maintain and monitor critical metrics such as onboarding & servicing cycle time, control effectiveness, data accuracy, and platform reliability.
- Serve as Subject Matter Expert (SME), conducting strategic and industry analysis to provide informed, competitive recommendations.
- Interface with senior leadership and navigate matrixed environments to drive alignment and enterprise-level decisions.
- Maintain open communication channels across Product, Technology, Operations, Risk, Compliance, and Governance.
- Operate effectively in ambiguity while proactively managing portfolio risks and dependencies.
Qualifications
- 8+ years of experience spread across Technology and Product Management, preferably in Salesforce platform or other CRM platforms.
- Strong understanding of onboarding & servicing workflows, payment processing & control frameworks within BFSI.
- Strong understanding of data models, entity relationships, APIs & data ingestion.
- Hands-on experience developing and/or deploying GEN/Agentic AI Proof-of-Concepts
- Proven ability to convert business requirements into scalable technical features.
- Strong command of the Product Management lifecycle with application of Scaled Agile delivery.
- Experience working closely with Technology as integrated partners or within Technology
- Ability to think globally and drive process standardization while adapting to regulatory or market-specific requirements.
- Excellent communication, stakeholder management, and cross-functional facilitation skills.
- Strong analytical, strategic thinking, and innovation capabilities.
- Self-driven leader with proven ability to manage ambiguity, risk, and competing priorities.
- Bachelor’s or master’s degree in engineering, Computer Applications, MBA or related quantitative field.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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