Recruise India Consulting Pvt Ltd
Website:
recruiseindia.com
Job details:
Job Title: Manager, Data Analytics and Insights
Location: Chennai
Experience Level - 6 to 10 years
Mandatory Skills :-
- Minimum 5 - 6 years of experience into Analytics background
- US Fintech Experience
- Experience into card domain and analytics side (Credit and Debit)
- Aware about Fraud process (Chargeback, Disputes, Operations)
As a Manager, Debit Card Disputes on the Debit Card Fraud Team, you will be responsible to support the design and operation of debit card fraud and non-fraud disputes management and support related strategic initiatives with your subject matter expertise. Specifically, you will own the operating model for end-to-end disputes (fraud and non-fraud), including chargebacks, investigations, and recoveries.
The Value you Deliver
- Assess our framework and standard operating procedure for our debit card disputes processing and investigations (both fraud and non–fraud). Refine the process for investigation and disputes decision-making
- Enhance our procedures for processing chargebacks
- Oversee our vendors we are using in the disputes management space: evaluate potential new capability providers and monitor existing partnerships
- Support strategic changes and initiatives by designing and specifying controls around disputes processing and ensure their effective implementation
- Maintain policies and procedures (including regulatory exposure, network rules, and compliance); conduct regular reviews of adherence
- Collaborate with key stakeholders (product teams, servicing, compliance) in the operation of the debit card disputes management process
- Influence and advise on a digital (web and mobile) disputes experience for customers
- Keep abreast of industry trends and standards for debit card disputes management
- Track operational KPIs for measurement of effectiveness of debit cards disputes operations
- Advise on strategic decisions for the debit card product team by sharing disputes management insights
The Skills and Expertise We’re Looking For
- Exposure in back-office disputes processing and chargeback teams for issuers (especially in a Reg E environment)
- 6+ years of work experience in financial services, payment cards and fraud / non-fraud dispute management or related fields: five of those years in fraud and non-fraud disputes management
- Experience working directly with card networks and debit card processors
- Excellent communication skills and ability to collaborate with a diverse set of key stakeholders
- Bachelor’s degree in economics, finance, data or computer science or similar technical fields
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