Manager [Customer Success]
zimyo
- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- CRM
- customer retention
- SaaS
About the role
zimyo
Website:
zimyo.com
Job details:
- Manage and nurture existing customer relationships to ensure high levels of satisfaction and long-term retention
- Proactively identify opportunities to upsell, cross-sell, and generate customer referrals
- Act as the primary point of contact for customers, addressing queries, concerns, and escalations promptly
- Conduct customer meetings, presentations, and product demonstrations both virtually and in person
- Travel across PAN India to meet clients, build relationships, and strengthen brand presence
- Collaborate with internal teams (Sales, Product, Support, Operations) to ensure seamless customer experience
- Track customer health, engagement metrics, and feedback using CRM and other digital tools
- Provide insights and reports on customer performance, retention trends, and referral outcomes
Qualifications
- Strong experience in Customer Success, Customer Retention, and Referral Management
- 3–5 years of proven experience, preferably in HR Tech/SaaS/IT Solutions
- Excellent verbal, written, and presentation skills
- Ability to build trust and long-term relationships with diverse stakeholders
- Willingness to travel extensively across India
- Tech-savvy with experience using CRM systems, collaboration tools, and digital platforms
- Problem-solving mindset with a customer-first approach
Additional Information
- Market competitive salary
- One of the best ESOP programs
- Group health insurance and other financial benefits
- Meritocratic culture with the promise of rapid career progression
- Experience of a growing company with a focus on personal growth
- Opportunity to work with the Founding Team 5 days working from Office (Mon-Fri)
Click on Apply to know more.
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