Infiniti Software Solutions
Website:
infinitisoftware.net
Job details:
Customer Success Manager 📍 Chennai (Work From Office)
🕒 Full-time
🧠 Experience: 10+ Years
Role OverviewWe are looking for an experienced Customer Success Manager to drive strategic customer engagement, revenue growth, and long-term partnerships. This role focuses on managing enterprise accounts, ensuring customer success, and maximizing business value through strong stakeholder alignment.
Key ResponsibilitiesCustomer Engagement & Relationship Management • Act as a trusted advisor for key customer accounts
• Build and maintain strong executive-level relationships
• Drive engagement through QBRs, business reviews, and strategic discussions
• Ensure alignment with customer goals and expectations
Revenue Growth & Expansion • Identify and drive cross-sell and upsell opportunities
• Analyze customer usage, gaps, and business needs
• Collaborate with Sales, Product, and Delivery teams for account growth
• Contribute to revenue expansion targets
Customer Success & Value Realization • Develop and execute Customer Success Plans
• Ensure customers achieve business outcomes and ROI
• Monitor adoption, engagement, and health scores
• Drive retention and satisfaction initiatives
Stakeholder & Governance Management • Lead governance calls, steering committees, and escalations
• Provide updates on risks, performance, and opportunities
• Align internal and external stakeholders for seamless delivery
Data-Driven Decision Making • Track metrics such as Customer Health, Product Adoption, NRR, and CSAT/NPS
• Use insights to drive engagement and expansion strategies
Risk Management & Retention • Identify churn risks and dissatisfaction signals
• Drive proactive mitigation plans
• Ensure long-term customer retention and partnerships
Required Skills & Experience • 10+ years in Customer Success / Account Management / Delivery Leadership
• Strong experience in cross-selling, upselling, and revenue growth
• Proven ability to manage enterprise accounts
• Excellent stakeholder management and communication skills
• Strong understanding of Agile delivery and product lifecycle
• Data-driven mindset with ability to analyze customer metrics
• Experience in SaaS / Airline / Travel domain (preferred)
Click on Apply to know more.