Manager - Customer Success

Infiniti Software Solutions

Website: infinitisoftware.net
Job details:
Customer Success Manager

📍 Chennai (Work From Office)

🕒 Full-time

🧠 Experience: 10+ Years

Role Overview

We are looking for an experienced Customer Success Manager to drive strategic customer engagement, revenue growth, and long-term partnerships. This role focuses on managing enterprise accounts, ensuring customer success, and maximizing business value through strong stakeholder alignment.

Key ResponsibilitiesCustomer Engagement & Relationship Management

• Act as a trusted advisor for key customer accounts

• Build and maintain strong executive-level relationships

• Drive engagement through QBRs, business reviews, and strategic discussions

• Ensure alignment with customer goals and expectations

Revenue Growth & Expansion

• Identify and drive cross-sell and upsell opportunities

• Analyze customer usage, gaps, and business needs

• Collaborate with Sales, Product, and Delivery teams for account growth

• Contribute to revenue expansion targets

Customer Success & Value Realization

• Develop and execute Customer Success Plans

• Ensure customers achieve business outcomes and ROI

• Monitor adoption, engagement, and health scores

• Drive retention and satisfaction initiatives

Stakeholder & Governance Management

• Lead governance calls, steering committees, and escalations

• Provide updates on risks, performance, and opportunities

• Align internal and external stakeholders for seamless delivery

Data-Driven Decision Making

• Track metrics such as Customer Health, Product Adoption, NRR, and CSAT/NPS

• Use insights to drive engagement and expansion strategies

Risk Management & Retention

• Identify churn risks and dissatisfaction signals

• Drive proactive mitigation plans

• Ensure long-term customer retention and partnerships

Required Skills & Experience

• 10+ years in Customer Success / Account Management / Delivery Leadership

• Strong experience in cross-selling, upselling, and revenue growth

• Proven ability to manage enterprise accounts

• Excellent stakeholder management and communication skills

• Strong understanding of Agile delivery and product lifecycle

• Data-driven mindset with ability to analyze customer metrics

• Experience in SaaS / Airline / Travel domain (preferred)

Click on Apply to know more.