American Express
Website:
americanexpress.com
Job details:
Job Description
American Express is seeking an experienced communications professional to support its colleague communications agenda in India. As American Express' second-largest colleague base globally, India represents a significant and diverse colleague community, making effective communications critical to building alignment, engagement and connection across the organization.
Reporting to the Vice President - Corporate Affairs and Communications, Asia, the Manager - Colleague Communications will help develop and execute communications strategies and programs that connect colleagues to the company's business priorities, leaders, culture and values.
The role requires a strong communicator who combines excellent writing and storytelling capabilities with sound judgement, business acumen and the ability to build strong relationships and operate effectively in a fast-paced, matrixed environment.
Responsibilities
- Develop and execute colleague communications plans and campaigns aligned with business priorities and the broader India and global Corporate Affairs & Communications strategy.
- Partner with senior leaders and business stakeholders to develop clear, consistent and compelling communications that strengthen colleague understanding, engagement and connection.
- Develop and execute leadership communications, including executive messaging, talking points, presentations, town halls, colleague events and other leadership engagements.
- Identify and develop compelling stories that bring to life American Express' business priorities, culture and values and how we back our customers, colleagues and communities.
- Plan and execute colleague engagement communications around key business initiatives, organizational priorities and important moments across the market.
- Develop high-quality communications materials across colleague channels, including leadership messages, emails, newsletters, intranet content, presentations and digital communications, tailoring content and approach for different audiences.
- Manage and optimize colleague communications channels to help ensure information is timely, relevant, accessible and engaging.
- Provide strategic communications counsel and support to business stakeholders and senior leaders, helping translate business priorities and complex topics into clear and engaging colleague communications.
- Partner with business teams and regional/global Corporate Affairs & Communications colleagues to ensure colleague communications are aligned, consistent and effectively coordinated.
- Support sensitive, complex and fast-moving communications, applying sound judgement and discretion in the development and delivery of colleague messaging.
- Track channel performance, colleague feedback and communications outcomes, using relevant insights to assess effectiveness and inform future communications strategies.
- Support communications governance and operational excellence through timely and accurate delivery of key reports, planning updates, communications calendars and other regional and global requirements.
- Review and facilitate approvals for colleague-facing communications and content through established company review processes, ensuring alignment with communications, brand and other relevant standards and requirements.
- Advise business stakeholders on applicable colleague communications standards, processes and governance requirements, enabling appropriate and consistent communications across the organization.
- Support third-party lifecycle and compliance requirements for communications agencies and vendors, coordinating with relevant internal partners to ensure adherence to established company processes and controls.
- Coordinate procurement, budget tracking, invoice reconciliation and related operational requirements for communications programs and third-party partners, supporting appropriate financial governance and timely execution.
Qualifications
- Approximately 8-10+ years of relevant experience in colleague communications, corporate communications, employee engagement or a related communications discipline, gained in-house and/or at a communications agency.
- Demonstrated experience developing and executing colleague communications strategies, campaigns and engagement programs within a large or complex organization.
- Excellent writing, editing and storytelling skills, with the ability to translate complex business topics into clear, compelling communications for different colleague audiences and channels.
- Demonstrated experience supporting senior leaders and developing effective executive and leadership communications.
- Strong judgement and experience supporting sensitive, complex or fast-moving organizational and business communications.
- Strong stakeholder-management and influencing skills, with the confidence to provide communications counsel and work effectively with senior leaders.
- Proven project-management capabilities, with the ability to manage multiple priorities, stakeholders and deliverables while maintaining high standards within tight timelines.
- Experience working across digital and colleague communications channels, with an understanding of evolving communications and colleague engagement practices.
- Ability to work independently while collaborating effectively across functions, businesses, geographies and levels of seniority in a matrixed organization.
- Bachelor's degree in communications, journalism, public relations, marketing or a related discipline, or equivalent professional experience, preferred.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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