Manager - Commercial Inspection
TÜV Rheinland Group
full-time
Required skills
- business strategy
- client acquisition
- communication skills
- compliance
- key performance indicators
About the role
TÜV Rheinland Group
Website:
tuv.com
Job details:
Job Description
Business Development & Revenue Growth
- Develop and implement regional business strategy aligned with company objectives.
- Achieve revenue, margin, and collection targets.
- Identify new market opportunities in commodities, agri-products, minerals, and other products inspection, etc.
- Build strong relationships with exporters, importers, traders, shipping lines, and surveyors.
- Participate in client meetings, tender submissions, and commercial negotiations.
Operations Management
- Oversee day-to-day inspection activities across ports, warehouses, and plants.
- Ensure timely deployment of inspectors and supervisors.
- Monitor operational efficiency, reporting timelines, and service quality.
- Ensure compliance with SOPs, accreditation requirements, and company policies.
- Handle operational escalations and client complaints.
Team Leadership & Resource Management
- Recruit, train, and manage inspectors, supervisors, and support staff.
- Set KPIs and performance targets for the regional team.
- Conduct performance reviews and provide coaching.
- Optimize manpower planning and cost control.
Quality & Compliance
- Ensure inspections are conducted as per international standards (GAFTA, FOSFA, ISO, ASTM, etc.).
- Maintain documentation and audit readiness.
- Ensure health & safety compliance at all operational locations.
- Coordinate with QA and accreditation bodies when required.
Financial & Administrative Control
- Monitor regional P&L performance.
- Ensure timely invoicing and payment collection.
- Control operational costs and improve margins.
- Submit monthly MIS reports to management.
Client Relationship Management
- Act as the primary contact for key regional clients.
- Maintain long-term strategic partnerships.
- Resolve disputes and ensure customer satisfaction.
- Increase repeat business and nominations.
Key Performance Indicators (KPIs)
- Revenue & Gross Margin Achievement
- Client Retention & New Client Acquisition
- Operational Efficiency
- Debtor Days / Collection Performance
- Team Productivity
- Audit & Compliance Score
HSE
- Ensure adherence to the HSE roles, responsibilities & accountabilities as defined in MS-0047700-HSE Roles Responsibilities & Authorities.
- Comply and ensure implementation of the company’s and the customer’s Quality, Health and Safety and Environmental Policies and Procedures.
Experience & Further Qualifications
- Minimum 15-20 years years of experience in sales or operations within TIC Commercial Inspection
- Experience dealing with clients across India is essential for commodities like agri products, Minerals.etc.
- Strong interpersonal and communication skills in English, Hindi and local language
- Willing to travel extensively across the region and as required to other parts of India and Overseas.
- Ability to work independently under field conditions and coordinate with multiple stakeholders.
- Setting up new office and laboratory and managing team of managers and filed inspectors
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