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Job details:
Dear Candidate,
Looking for candidates in Mumbai with 6-7 yrs of experience of handling commercial claims property , fire , engg, marine claims . From Insurance Broker / General Insurance / Surveyors would be preferred.
1. Claims Handling & Support
- Oversee the end-to-end claim process — from notification to settlement — ensuring timely communication and fair resolution.
- Liaise with insurers, surveyors, and clients to ensure smooth claim progression.
- Support team members in complex or high-value claims.
- Ensure prompt registration, documentation, and follow-up for all reported claims.
2. Client Servicing
- Serve as an escalation point for client queries or disputes.
- Provide technical guidance to clients regarding claim procedures and documentation requirements.
- Maintain strong relationships with key corporate clients and ensure client satisfaction through proactive communication and problem resolution.
3. Compliance & Reporting
- Ensure adherence to IRDAI and internal audit requirements.
- Maintain records and documentation for audit and compliance purposes.
- Generate periodic MIS reports and provide claim analytics to management.
- Identify process improvements and implement best practices in claims management.
4. Training & Development
- Train and mentor junior team members on claims processes and customer service excellence.
- Conduct knowledge-sharing sessions on new insurance products, claim trends, and policy wordings.
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