Prodapt
Website:
prodapt.com
Job details:
Overview
The Contact Center Manager (Client‑Facing) is responsible for managing end‑to‑end contact center operations while acting as the primary liaison with clients. The role ensures consistent SLA and KPI delivery, effective escalation management, and high client satisfaction. This position also involves leading teams, driving operational efficiency, and presenting performance insights to stakeholders, while continuously improving service quality and delivery outcomes.
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