Manager

CHANDIGARH UNIVERSITY

Website: cuchd.in
Job details:

Job Title: Manager – Admissions Call Center

Location: Chandigarh University, Chandigarh

Department: Admissions / Inside Sales

Role Overview

Chandigarh University is seeking a results-driven and strategic Manager – Admissions Call Center to lead large-scale inside sales operations. The role is accountable for driving admission revenue, optimizing lead conversion, and ensuring high-performance team execution within a fast-paced, target-oriented environment.

The incumbent will manage a team of 50–80 Admission Counselors, supported by Team Leaders, and will be responsible for achieving aggressive enrollment targets through structured sales processes and operational excellence.

Key Responsibilities

1. Revenue & Sales Performance Management

• Own and deliver monthly, quarterly, and annual admission revenue targets
• Track and improve key sales metrics such as conversion ratios, revenue per counselor, and funnel efficiency
• Implement robust daily/weekly performance tracking systems
• Drive continuous improvement in lead-to-admission conversion

2. Lead Management & CRM Excellence

• Design and execute strategic lead allocation frameworks based on counselor performance and specialization
• Ensure timely follow-ups, pipeline movement, and effective closure strategies
• Monitor lead aging, leakage, and drop-offs; take corrective actions
• Enforce CRM hygiene, reporting accuracy, and data-driven decision-making

3. Team Leadership & Performance Optimization

• Translate organizational targets into actionable team and individual KPIs
• Conduct daily huddles, performance reviews, and structured coaching sessions
• Mentor and develop Team Leaders to enhance team productivity and conversion efficiency
• Foster a high-performance, accountability-driven culture

4. Operations & Process Excellence

• Ensure adherence to defined sales processes, scripts, and compliance standards
• Optimize call center operations for efficiency, productivity, and quality
• Collaborate with marketing teams to maximize ROI on lead generation campaigns

6. Team Management & Workforce Stability

• Effectively manage large teams in high-pressure admission cycles
• Monitor and control attrition, absenteeism, and engagement levels
• Ensure morale, motivation, and retention through structured interventions

Candidate Profile

• Experience: 8+ years in edtech , education , edutech, college, university,telesales, inside sales, admissions, or call center operations
• Proven track record of managing large teams and delivering aggressive revenue targets
• Strong analytical mindset with expertise in performance metrics and sales dashboards
• Demonstrated leadership in high-pressure, target-driven environments
• Excellent communication, coaching, and stakeholder management skills
• Education: Graduate (mandatory)

Key Competencies

• Sales Leadership & Revenue Ownership
• Data-Driven Decision Making
• Team Management at Scale
• CRM & Funnel Optimization
• Problem Solving & Execution Excellence
• High Resilience & Pressure Handling

How to Apply

Interested candidates can share their resume at:

📧 anjali.hrd@cumail.in

📞 7814304289

Immediate joiners are strongly encouraged to apply.

Click on Apply to know more.