Eriez
Website:
eriez.com
Job details:
About Eriez
Eriez is a global leader in Separation Technologies and Material Handling Solutions, serving customers worldwide for more than 80 years. Our commitment to innovation, engineering excellence, and customer success has made us a trusted partner across a wide range of industries.
Eriez India is looking for an experienced and dynamic
Manager - Aftermarket & Service Line to lead the growth and development of our aftermarket and service business.
This is a strategic role responsible for driving
aftermarket sales, service revenue, customer retention, profitability, and lifecycle value across Eriez India's installed customer base.
What You'll Do
- Lead and execute the Aftermarket & Service Line strategy to achieve revenue, order intake, profitability, and customer satisfaction objectives
- Drive growth across spare parts, service contracts/AMCs, refurbishment, upgrades, modernization, repairs, and lifecycle solutions
- Develop strong relationships with key customers and identify opportunities to increase the value of Eriez's installed equipment base
- Build a customer-focused service organization with strong processes, systems, and performance standards
- Lead commercial discussions, negotiations, and contract closures while ensuring appropriate margins and risk management
- Work closely with Sales, Service, Engineering, Production, Product/Market Managers, HQ, and global affiliates to deliver excellent customer outcomes
- Strengthen complaint resolution, customer feedback, escalation management, and overall customer experience
- Develop and motivate the aftermarket/service team to achieve business objectives
- Monitor market and competitor activities and identify opportunities to strengthen Eriez's aftermarket offering
- Provide accurate sales forecasts, pipeline updates, KPIs, and business performance reports to leadership
- Support customer commissioning, acceptance trials, technical discussions, training, and site services when required
Requirements
What We're Looking For
- Bachelor's degree in Engineering or Sales/Business, with 10-15 years of relevant experience
- Strong experience in aftermarket, service, customer service, or service sales management
- Experience in mining, construction, minerals processing, manufacturing, or other heavy industries will be highly preferred
- Strong commercial acumen with the ability to identify and convert aftermarket opportunities
- Proven ability to lead teams, manage key customers, and drive business growth
- Strong customer-focused mindset with excellent relationship-building and negotiation skills
- Good technical understanding and ability to prepare business cases and technical reports
- Excellent communication and presentation skills in English and Hindi
- Willingness to travel domestically and internationally as required
- Experience with a multinational/international organization will be an advantage
Benefits
Why Join Eriez?
- Play a key role in building and growing Eriez India's aftermarket and service business
- Strengthen long-term customer relationships and enhance customer lifecycle value
- Drive sustainable revenue growth and contribute directly to the company's overall profitability
- Develop innovative aftermarket solutions and create new business opportunities
- Competitive compensation, Profit Sharing Program, Health Insurance, and a five-day work week
Click on Apply to know more.
