Website:
mascallnet.ai
Job details:
Company Description Mas Callnet India Private Limited is an AI-powered contact center accelerator that helps brands turn customer interactions into measurable business growth. For over 20 years, the company has partnered with organizations across India, the US, UK, and Australia to modernize customer experience through advanced AI, smart automation, and human expertise. Mas Callnet delivers omnichannel support across voice, WhatsApp, email, chat, and social media, while also focusing on lost sales recovery and end-to-end CX transformation. Its AI automation and intelligence capabilities provide real-time insights, reduce costs, and enhance performance for sectors such as D2C, EV, BFSI, and Real Estate. The company is driven by a belief that every customer interaction is an opportunity to learn, improve, and grow at scale.
Role Description The Management Trainee – Founders Office is a full-time, on-site role based in Delhi, India. The role involves working closely with the founders and leadership team on strategic projects, performance tracking, and key business initiatives across operations, customer experience, and growth. Day-to-day responsibilities include conducting market and business research, preparing dashboards and reports, coordinating cross-functional projects, and supporting decision-making with data-driven insights. The trainee will assist in creating presentations, documenting processes, and following up on action items with different teams to ensure timely execution. This role provides exposure to senior management, broad visibility across the organization, and a fast learning curve in a high-growth, AI-focused customer experience environment.
Qualifications
- Candidates should possess strong analytical and research skills, including the ability to interpret data, prepare reports, and generate insights for strategic decisions.
- Candidates should possess excellent written and verbal communication skills, including presentation creation, business documentation, and stakeholder coordination.
- Candidates should possess solid organizational and project management skills, with the ability to prioritize tasks, manage timelines, and follow up on cross-functional initiatives.
- Candidates should possess basic proficiency in productivity and data tools such as MS Excel, PowerPoint, and other collaboration platforms; familiarity with dashboards or BI tools is an advantage.
- Relevant qualifications such as a bachelor’s or master’s degree in business, management, engineering, economics, or a related field are preferred, along with a strong learning mindset and interest in AI-driven customer experience.
- Additional beneficial skills include a high degree of ownership, problem-solving ability, comfort working directly with senior leadership, and the capacity to thrive in a fast-paced, high-growth environment.
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