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Job responsibilities
Core Responsibilities
• Respond to client inquiries via email, phone, chat, or video calls, ensuring timely and empathetic resolutions, often related to training schedules or course issues.
• Assist in scheduling coaching sessions, tracking participant progress, and coordinating hybrid training events between virtual and in-person formats.
• Document customer interactions, feedback, and resolution in google sheets to help refine service processes and training content.
Support Duties
• Shadow customer service and coaching teams to learn product knowledge, participate in sessions, and provide basic admin support like data entry or follow-ups.
• Collaborate on improving customer satisfaction by gathering feedback post-training and suggesting enhancements to hybrid delivery models.
• Handle light administrative tasks, such as preparing training materials or assisting with vendor coordination for coaching programs.
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