GoComet
Website:
gocomet.com
Job details:
Management Trainee
Employment Type: Full-Time
Education: B.Tech / B.E. / BCA and MBA preferred
Experience: 1–3 Years
About the Role
We’re looking for a sharp, technically curious Management Trainee to be the single point of ownership for 1–2 of our most strategic clients. You will sit at the intersection of product, technology, and customer success, embedded deeply in the client’s workflow and ensuring they get maximum value out of the GoComet platform.
Key Roles & Responsibilities
- Present product demos to stakeholders, collect feedback, and collaborate on product refinements.
- Lead client training and technical consultations by delivering tailored product walkthroughs and real-time troubleshooting for users across varying technical proficiency levels.
- Build and maintain training materials, how-to guides, and FAQs customized to each client context.
- Translate client-reported issues and requirements into well-structured tickets and briefs for the tech team, while ensuring timely follow-through and resolution updates.
- Validate product functionalities, conduct User Acceptance Testing (UAT), and provide structured feedback to technical teams.
- Handle support tickets for strategic clients end-to-end — triage, investigate, resolve, or escalate issues as needed.
- Write clear Root Cause Analysis (RCA) reports and collaborate with engineering teams to prevent recurrence.
- Facilitate daily Scrum calls and drive cross-functional alignment by coordinating closely with technical teams to remove blockers and ensure sprint goals are met.
- Prepare weekly reports for internal stakeholders covering client health, open issues, recent resolutions, and usage patterns.
- Analyze industry trends, competition, and market needs to contribute to ongoing product improvements.
- Leverage AI tools to automate, accelerate, and improve workflows — including drafting SOPs, summarizing logs, and generating reports.
Qualifications & Skills
- 1–3 years of experience in a product, implementation, technical support, or operations role within a SaaS company.
- Demonstrated experience working directly with clients in a technical capacity.
- Comfortable reading application logs and basic error traces to diagnose issues.
- Strong understanding of how software products work, including the ability to map user journeys, identify UX gaps, and document bugs with sufficient clarity for engineering teams.
- Excellent communication skills with a proven ability to create clear, actionable SOPs and RCA reports.
- Strong problem-solving skills with the ability to resolve complex customer issues through proactive communication and structured thinking.
- Process-oriented with a strong sense of ownership and follow-through.
- Proficiency with tracking and reporting tools such as Excel, Jira, Freshdesk, or similar platforms.
- Ability to work independently, take ownership, and drive initiatives with minimal supervision.
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