Software Trainer I

Description

Location: Remote/Virtual/Work from Home, USA

Why Management Computer Services

Management Computer Services (MCS) is a SaaS (Software as a Service) company that combines the best of both worlds. By serving our industry for 50+ years, we have established ourselves as a pioneer in affordable housing software, giving our employees confidence in both the security and longevity of MCS. At the same time, MCS is a family owned-and-operated business, which puts you in the heart of a dedicated and supportive team. Our goal is to ensure that as we evolve and grow as a business, so do our employees! We do this by equipping our teams with advanced tools, training, and career opportunities. This, in turn, produces cutting-edge solutions, strategies, and support for our clients, allowing MCS to keep our spot as an industry leader in affordable housing software. We work in a collaborative, energetic, results-oriented environment that recognizes and rewards exceptional performance. Our goal is to ensure that as we evolve and grow as a business, so do you as an employee.

About the Role

As a Software Trainer I, you'll embark on a journey of empowerment, guiding new clients through the intricacies of our software with precision and expertise. Whether conducting virtual or in-person training sessions, your goal remains unwavering: to empower clients with the tools and knowledge needed to unlock the full potential of PHA-Web. With a focus on building confidence and proficiency, you'll pave the way for a more efficient and effective working environment for housing authorities nationwide. 

This role is designed for team members who want to grow into client-facing implementation and training, but you will begin by strengthening client success and system expertise in our new Step-Down Unit. 

Requirements

What You’ll Do First (Step-Down Unit)

• Support clients after go-live to ensure successful system adoption 
• Lead live classes and refresher trainings 
• Troubleshoot real client issues and reinforce correct workflows 
• Partner with Trainers on client support and special projects 
• Build deeper understanding of how clients use PHA-Web day-to-day 

Growth Path

As you demonstrate readiness, you will transition into: 

• Leading full client implementations 
• Running structured onboarding projects (2–3 month lifecycle) 
• Delivering onsite and remote trainings 
• Taking ownership of client outcomes from start to finish 

What We’re Looking For

• Strong understanding of PHA-Web workflows (or ability to learn quickly) 
• Reliable follow-through and attention to detail 
• Ability to explain processes clearly and patiently 
• Comfortable working with clients at different skill levels 
• Interest in stepping into a more structured, client-facing role 

Work Structure

• Monday–Friday schedule 
• Fridays focused on internal work, collaboration, and improvement 
• Hybrid work depending on role progression 

Important to Know

• This is a developmental role, not an immediate transition to implementation/training 
• Success here comes from consistency, ownership, problem-solving, proper execution 
• You will be expected to earn increased responsibility over time 

Why This Role

• Clear path into Training and Implementation 
• Opportunity to deepen system expertise 
• Direct impact on client success and retention