Prism Cloud Consulting Inc.
Website:
prismcloudinc.com
Job details:
About us:
Prism Cloud Inc. is a notable professional consulting company based out of Canada specializing in digital servicing. Cloud architects with over 25 years of combined experience in product development and services founded and run the company. Our highly skilled teams include Engineering, which excels in rapid delivery on Cloud Native architectures using matured DevOps processes on your preferred public cloud partner, UX/UI, which delivers high-end solutions using a human-centric approach to their design methodologies, and Mobile app development, which builds cross-platform mobile apps for Android and iOS using Flutter.
About the Role:
We are seeking a hands-on Managed Services Lead to operate and continuously improve a cloud-native platform built on AWS and microservices architecture. This role requires strong production operations experience, technical depth, and prior experience leading support-oriented engineering teams. You will own system stability, incident management, automation of triage processes, and operational excellence.
Key Responsibilities:
• Own production operations for AWS-based microservices platforms
• Lead incident triage (P1/P2), root cause analysis, and post-incident reviews
• Build and optimize workflows in Jira Service Management (or similar ITSM tools)
• Automate ticket routing, triage, and SLA tracking
• Perform hands-on debugging using Dynatrace, AWS CloudWatch, logs, and tracing tools
• Understand and diagnose issues across application, infrastructure, and networking layers
• Mentor and guide junior/intermediate full-stack engineers with a strong support mindset
• Improve logging, monitoring, observability, and operational readiness
• Design and operate virtual and omni-channel support agents (chat, voice, AI-driven workflows)
• Leverage AI/agentic tooling to improve triage, summarization, runbook generation, and operational automation
Required Skills & Experience:
Mandatory Experience Strong hands-on experience with
• AWS (compute, networking, IAM, monitoring) Microservices architecture
• Dynatrace (or equivalent APM)
• Proven experience managing or operating support-focused engineering teams
• Experience leading production incident response
• Deep understanding of distributed systems and cloud-native infrastructure
• Experience with Jira Service Management or similar ticketing platforms
Ideal Profile:
• Technically credible and calm under pressure
• Strong ownership mentality
• Comfortable in logs, dashboards, and light code debugging
• Process-driven but pragmatic
• Passionate about reliability, automation, and AI-driven operations
Soft Skills:
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving mindset.
• Ability to mentor junior engineers and foster team cohesion.
Why Join Us:
• Opportunity to work on cutting-edge projects with modern tech stacks.
• Collaborative and innovative team culture.
• Growth-oriented environment with continuous learning opportunities.
Click on Apply to know more.