MALABAR GOLD & DIAMONDS LTD

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Executive- Sales & Services

Salary

₹4 - 6 LPA

Min Experience

1 years

Location

Jabalpur, Madhya Pradesh, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

  • Responsible to achieve the individual sales target and execute the company's strategies to enhance the store's profit.
  • Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
  • Direct customers by escorting them to counters, introducing various products, and influencing customers buying decisions.
  • Drive sales through the engagement of customers through suggestive selling by building their confidence.
  • Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximize customer reach.
  • Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.
  • Perform cross-selling/cross-promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.
  • Understand & handle queries and complaints of the customer and address them with the right solution.
  • Provide excellent customer service, educate customers on benefits Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
  • Pack products in front of the CCTV camera for orders received through online channels to maintain security protocol.
  • Receive customer returns after purchase and Old Gold by cross-checking the terms and conditions and performing the necessary quality checks.
  • Gather feedback from customers or prospects and share it with the Manager for business improvement.
  • Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.
  • Check for accuracy of the product details, weight, invoice after the sale to provide the customer with the right product and its details.

Schemes

  • Inform the customers on special offers and take steps to enroll maximum customers in various schemes.
  • Support customers in the scheme opening process and help with customer purchase against scheme balance.
  • Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.

Customer Order Management

  • Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software to ensure on-time delivery.

Stock

  • Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted.
  • Transfer the stock to the locker daily and ensure that ornaments are handled with care.
  • Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.

Work area & Display

  • Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same.
  • Ensure safety of jewelry displayed to customers and communicate any abnormal incident promptly to the superiors.

Marketing

  • Generate customer leads and increase customer footfall.
  • Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc.
  • Support the in-store team in event management and product exhibitions to engage the target audience and deliver messaging of the event.
  • Build awareness of the products and services provided by the competitors, update product knowledge, and inform superiors about the latest trends in the market.
  • Assist in BTL marketing.

Internal process

  • Adhere to the company grooming standards and exhibit professionalism in appearance, behavior, and interactions with customers and team members.
  • Ensure adherence to standard operating procedures and cost-effective practices undertaken in the store.
  • Prepare reports of sales data and submit them to Senior Management as required.

People development

  • Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc.
  • Continuously strive for self-development by actively seeking opportunities for growth.
  • Ensure adherence to timelines for completion of the performance appraisal for self.
  • Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.

Skills

sales
customer service
retail
communication
problem solving
product knowledge
merchandising
marketing