Oracle Applications Support Executive

The Oracle Applications Support Executive will be a skilled and experienced Oracle E-Business Suite (EBS) R12.2 Functional Support expert. S/he will provide hands-on support across multiple Oracle EBS modules, ensuring seamless system functionality, business alignment, and user satisfaction. The Oracle Applications Support Executive will be an oracle functional expert and will be responsible for new product development, while performing quality control analysis, product costing as well as product improvements. S/he will execute improved technologies and ensure ISO and cGMP and other statutory compliances. Key Responsibilities Provide functional support for Oracle EBS R12.2 modules, including issue resolution, user support, and configuration adjustments Work closely with key business users to analyze requirements, optimize system usage, and implement process improvements Establish and enforce system security protocols including user access, responsibility assignments and menu security Log and manage Oracle Service Requests (SRs), ensuring follow-ups until issue resolution and closure Create and maintain Standard Operating Procedure (SOP) documents and training manuals for end-users Conduct training sessions and workshops for business users on relevant Oracle EBS modules and functionality Support key business operations including period closings, data corrections, and routine data processing tasks Perform functional testing of patches, upgrades, and customizations Collaborate with technical teams (DBAs, developers) for development requests and integrations Develop and run basic SQL queries and reports to support user requests and assist in data analysis Ensure system processes and configurations comply with company policies and audit requirements.

MAL Consultancy is a human resource solutions and services consulting company based in Kenya, providing strategic and operational support to align your people strategy to drive the achievement of your strategic business needs. We pride in having expertise in a broad range of specialties in human resource management as strategic business partners.