Overview
Makers Air is seeking a detail-oriented and customer-focused Vacation & Reservations Coordinator to
manage Bahamas day trips, vacation rentals, hotel reservations, and curated travel packages. This role
serves as a concierge-style point of contact for guests, ensuring a seamless, high-touch experience from
initial inquiry through post-travel follow-up. This position plays a key role in driving revenue through
bookings while maintaining exceptional service standards across Makers Air and Staniel Cay Yacht Club
(SCYC) offerings.
Key Responsibilities:
Travel & Vacation Coordination
- Coordinate Bahamas day trips, including flights, activities, and guest logistics
- Design, quote, and manage customized vacation packages (flights, hotels, and experiences)
- Support sales by converting inquiries and upselling additional services Reservations Management
- Oversee the full hotel and cottage reservations process, ensuring timely responses and exceptional guest service
- Manage cottage and vacation rental bookings, including deposits and issuing confirmations
- Coordinate Makers Air flight bookings in conjunction with accommodations
Guest Experience & Support
- Serve as the primary point of contact for guests from inquiry through post-travel follow-up
- Proactively manage guest inquiries, concerns, special requests, and day-of travel issues
- Coordinate guest details such as arrivals, celebrations (birthdays, anniversaries, honeymoons), and special accommodations (cribs, cots, etc.)
- Review guest feedback and surveys, escalating issues as needed
Operations & Coordination
- Process cancellations and no-shows in accordance with company policies
- Maintain up-to-date knowledge of room inventory, flight availability, and property events
- Ensure accurate booking, payment, and guest records across systems
- Collaborate closely with internal teams and external partners to ensure smooth operations
• 2+ years of experience in hospitality, travel, tourism, or customer service
• Strong customer service mindset with a hospitality-driven approach
• Excellent organizational skills and attention to detail
• Ability to manage multiple bookings and priorities in a fast-paced environment
• Strong written and verbal communication skills
• Experience with booking or reservation systems preferred
• Knowledge of Bahamas travel, destinations, or hospitality is a plus
