E-Commerce Operations Coordinator

Description

The E-commerce Operations Coordinator plays a key role in the smooth daily operations of our online store. This position manages inventory levels, processes orders and returns, and provides timely customer support via email. It also supports marketing efforts, maintains website updates, and works closely with our team in The Bahamas to ensure seamless coordination of the SCYC gift shop online store. 

Key Responsibilities: 

• Monitor and maintain accurate inventory levels across all platforms 
• Collaborate and support the Gift Shop Buyer to ensure consistency between in-store and online operations.  
• Coordinate with suppliers and internal teams to manage stock replenishment 
• Assist with physical inventory counts and reconciliations 
• Oversee the fulfillment process to ensure timely and accurate delivery 
• Troubleshoot and resolve issues related to order processing 
• Respond to customer inquiries and return requests via email in a professional and timely manner 
• Provide resolution support for shipping, return, and product issues 
• Support backend updates and product listings in WooCommerce and/or WordPress 
• Collaborate with marketing and creative teams to ensure product pages are current and accurate 
• Assist in planning and launching marketing campaigns 
• Coordinate promotional efforts including content scheduling and email marketing 
• Occasionally travel to SCYC in the Bahamas for on-site support, inventory audits, and special projects 

Requirements

• 2+ years of experience in e-commerce, retail operations, or online customer service 
• Associate’s or Bachelor’s degree in Business, Marketing, Communications, or a related field preferred 
• Proficiency in WooCommerce and/or WordPress is required 
• Strong command of Google Suite and Microsoft Office Suite 
• Excellent communication, organization, and multitasking skills 
• Ability to work independently and meet deadlines 
• Willingness and ability to travel internationally to the Bahamas as required 
• Experience supporting marketing campaigns is a plus