Lead Manager, IT Engineer

Make-A-Wish America

Salary: $76k - $92k
Experience: 5+ yrs
Location: United States or Arizona
Job type: Full-time

Required skills

VMware
Microsoft Windows Server
Cisco Nexus
Cisco ASA
Meraki
vCenter
vSphere
NSX
Office 365
Intune
Azure Active Directory
PowerShell
WMI

About the role

Who We Are:

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Location:

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.

Position Summary:

Works on an engineering team to provide day-to-day servers, compute, network and storage escalated support. Design, build and manage all aspects of network (route/switch/firewall/load balancer), server, virtualization (VMware), security, storage, and email/collaboration platforms. Design, build, support and maintain the enterprise LAN/WAN infrastructure.

Knowledge and Abilities:

Demonstrated successful problem-solving abilities.
Proficiency in project management, research and data analysis.
Possess strong written and verbal communication skills.
Engage effectively with professionals at all levels of the organization.
Organize work, prioritize, delegate to meet deadlines and make timely decisions with sound judgment.

Duties and Responsibilities:

Manage design, installation, configuration, setup, testing, troubleshooting, documentation, and decommissioning of servers/networks and associated equipment and hardware (including data center compute/storage) in a VMware environment at an advanced level
Familiarity with the following route/switch/server/virtualization protocols: BGP, SD-WAN, L2TP, IPSec, RSTP, HSRP, VRRP, SQL/OS Clustering, AD Sites & Services, DFS/DFS-R, DRS, vMotion, HA, Storage Clustering
Design and perform system backups, methodologies and restoration of systems as required in accordance with company policies and procedures
Oversee the performance of the network and servers, ensuring a smooth-running technology infrastructure
Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems at an expert level
Lead and support network and system related projects according to agree upon budget and schedules.
Assists in the design, implementation, management and maintenance of disaster recovery systems, including failover testing
Partners in a 24/7 network and system support team ensuring optimum network functionality, planning and performing maintenance requiring server downtime after hours.
Builds, maintains and supports security policy, implementing security measures to protect data, software, and hardware.
Partners with users to resolve advanced escalated issues and problems they are experiencing related to system, network, database or storage performance.
PowerShell / WMI Scripting Knowledge
Performs other related job duties, as assigned.

Qualifications:

Bachelor’s degree in computer information systems or related field required.
5+ years of total experience with 2+ years of hands-on experience designing, building and supporting enterprise IT infrastructure.
Hands-on experience with Microsoft Systems (RDS, AD, GPO, Print/File, Application, Database), Cisco Networks (Nexus Route/Switch, ASA firewalls, Meraki Firewall/Switch/WAP) and VMware (vCenter, vSphere, vCloud and NSX) virtualization products
Knowledge of Microsoft Cloud Products (Office 365, Intune, ATP, Azure Active Directory)
Preferred Certifications: CCNP, MCSE, VCP

Working Conditions:

Ability to thrive in a remote environment.
Some travel is required.
May on occasion require work outside a traditional Monday – Friday work week, and outside of normal business hours.

This Role's Hiring Range

$76,300—$92,000 USD

What We Offer:

Benefits

Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
Competitive compensation with annual incentive potential 
Health Savings Account and Flexible Spending Account Options 
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability*, Long Term Disability* and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program 
The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires

Time Off

Up to 15 PTO days
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave

Also...

Employee Awards and Recognition Programs 
Individual and Leadership Development  
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

*Monthly premiums paid for the employee for vision, dental, and short/long term disability.

About Make-A-Wish America

Grants life-changing wishes for children with critical illnesses.

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