Major Incident Management Lead
Capgemini
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
About the role
Capgemini
Website:
capgemini.com
Job details:
Your Role
- The Major Incident Manager is responsible for leading, coordinating, and driving the resolution of high‑impact incidents across the organization.
- This role ensures timely restoration of services, effective communication with stakeholders, and continuous improvement of the incident management process.
- The position requires strong leadership, analytical thinking, and deep knowledge of incident and problem management frameworks.
Your Profile
- 4 to 12 years of experience in incident management or related IT operations roles, with focus on handling major incidents.
- Deep understanding of ITIL frameworks and incident/problem management methodologies.
- Strong leadership, communication, and stakeholder management skills.
- Excellent analytical and problem‑solving capabilities.
- Experience with ITSM tools (e.g., ServiceNow) preferred.
What Will You Love Working At Capgemini
- Handling high‑impact incidents across diverse, large-scale environments
- Collaborating with global teams across time zones
- Working with modern, enterprise‑grade technology stacks
- Experiencing a culture that supports open communication and partnership
Click on Apply to know more.
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