About the role
The key responsibilities for this role will include but are not limited to:
Creating an exceptional experience for members and their guests.
Up-selling products as and when appropriate in a subtle and conversational manner.
Taking accurate food and drinks orders, using our till system, ordering slips or by memorisation as appropriate.
Removing dirty items from tables to avoid clutter in a timely manner.
Feeling empowered to make a decision that will enhance the member experience or defuse any complaints which may arise.
Being an ambassador for Maison Estelle as well as someone who embodies our values and commitment to our teams both when at work and when not.
Demonstrating a positive and proactive approach to work.
Continually improving service by communicating and assisting individuals to understand and anticipate member needs.
WHO WE ARE LOOKING FOR:
Excellent time-management skills; comfortable prioritising what is important during busy periods.
Obsessive about attention to detail.
Excellent communication skills and comfortable talking to colleagues, senior management, and engaging with members.
A genuine passion for hospitality and hosting.
About the company
Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
This job is sourced from a job board