zobone bpo private limited
Website:
zobonebpo.com
Job details:
Job Location : Rajkot , Gujarat
Role Purpose :
The Maintenance Coordinator will oversee the day-to-day management of UK property repairs, maintenance contractors, compliance remedial works and void turn around across the portfolio. This is an office-based management role responsible for prioritising repairs, coordinating staff and contractors, monitoring completion, controlling costs, maintaining accurate records, managing compliance actions and ensuring timely communication and escalation with internal teams, landlords, residents and Local Authority clients.
Key Responsibilities :
● Manage all property maintenance requests from initial report to completion, ensuring repairs are correctly prioritised, assigned and followed up.
● Coordinate staff diaries and contractors and make sure available working hours are used effectively and repairs are completed on time.
● Manage repair priorities: Emergency - 4 hours attendance / make safe within 24 hours; Urgent - 24-48 hours; Routine - 5-7 working days, where reasonable achievable.
● Monitor open and overdue jobs, chase delays and ensure every overdue repair has a clear reason, action and revised completion date.
● Build and manage a reliable contractor network, checking quality, response times, costs, communication, qualifications, insurance and repeat repairs.
● Review quotations and invoices, challenge unnecessary costs, obtain alternative quotes where appropriate and monitor maintenance spend and budgets.
● Identify landlord responsibility for repairs where applicable and follow up outstanding landlord or letting-agent works.
● Coordinate maintenance and remedial works arising from gas safety, EICR, fire safety, emergency lighting, Legionella, HMO inspections, alarms and other compliance checks. Escalating serious risks immediately.
● Coordinate void properties and arrange repairs,cleaning, decoration, electrical, plumbing, locksmith, furniture and safety works, aiming to return standard voids to a lettable condition within 72 hours where reasonably achievable.
● Work with Property Managers and Operations on resident access, appointments and maintenance communication, escalating safeguarding, welfare, ASB or property concerns where identified.
● Respond to Local Authority maintenance enquiries and complaints, ensuring required evidence such as photographs, reports, invoices and certificates is available.
● Maintain accurate maintenance records and systems ensuring all jobs show the issue, action taken, contractor, status and completion evidence.
● Maintain accurate maintenance records and systems, ensuring all jobs show the issue, action taken, contractor, status and completion evidence.
● Prepare a weekly maintenance dashboard and monthly report covering , open/overdue jobs, completion times, voids, compliance actions, contractor performance and maintenance expenditure.
● Identify recurring problems, improve maintenance processes and provide clear updates and escalation to senior management where risks, delays or significant costs arise.
Essential Experience & Skills :
● Experience in property maintenance, housing, facilities management, property management, lettings or a similar environment.
● Strong organisation and ability to manage multiple priorities in a fast-pace denvironment.
● Experience managing contractors, quotations, invoices and maintenance expenditure.
● Strong communication, administration, IT and Problem-solving skills.
● Ability to assess risk, make decisions, challenge poor performance and escalate appropriately.
● Experience with maintenance, CRM, property management or similar systems.
Shift Timings : (Afternoon To Night)
As this role supports UK clients, working hours are aligned to UK business hours :
● Summer Shifts Timings:
-1:00 PM - 10:30 PM (Monday to Friday)
-1:00 PM - 7:30 PM (Saturday)
● Winter Shift Timings:
-2:00 PM - 11:30 PM (Monday to Friday)
-2:00 PM - 8:30 PM (Saturday)
Benefits:
- Paid sick time
- Paid time off
Application Question(s):
- Do you have an International voice experience ?
- Do you have an experience in property maintenance , housing , facility management , property management , lettings or similar role ?
Language:
- Fluent / Professional English (Required)
Work Location: In person
Click on Apply to know more.
