About the role
**Manager Opeartions-L7M - Gurgaun Regional Office**
Regional Office, Gurgaon, Haryana, India
5 years - 7 years
**Job Opening: Manager - Last Mile Operations**
**Location:** Gurgaon Regional
**Education Qualifications:**
* MBA and Post Graduate degree required
**Experience:**
* 5-10 years of Line Haul handling experience in the 3PL logistics field
**Required Skills:**
* Strong foundation in high volume operational setup; preferably in consumer businesses (eCommerce, FMCG, Logistics)
* Fluent in English and Hindi, both spoken and written
* Experience managing geographically dispersed teams
* Excellent management, communication, and reporting skills
* Problem-solving and handling stressful and complicated situations
* Leadership and team management skills
* Ability to create and execute a world-class delivery experience
* Champion for customer focus across the organization
**Job Responsibilities:**
* Lead last mile deliveries in all cities across the country
* Enhance the customer experience
* Plan headcount and infrastructure needs
* Mentor Delivery Centre Managers
* Liaise with multiple teams (Finance, Customer Service, and HO) for smooth operations
* Work on project teams to plan and implement new initiatives at Delivery Centres
**Note:** Please read the job description thoroughly before sending your resume.