Manager - Service Strategy (Mumbai, MUMBAI-KND-AD, IN)

Mahindra Group

Salary: ₹20.0 LPA
Experience: 3+ yrs
Location: Mumbai, Maharashtra, India
Job type: Full-time

Required skills

acceptance criteria
advanced analytics
business objectives
compliance
customer needs
project management

About the role

Responsibilities & Key Deliverables

Functional areas covered: After Sales and Service Processes
Responsible for driving service excellence by working closely with the field work force to drive customer centric changes and processes.
Expert in functional analysis and documentation of requirements including logics, designs, visualisations etc. with the functional teams
Enabling achievement of business objectives through effective management of the After Sales and Service Digitization platform.
Driving operational excellence for the platform while ensuring highest quality standards.
Defining the vision for the platform and building the operational roadmap to achieve the vision.
Understanding & representing dealer needs while demonstrating subject matter expertise in dealer After Sales operations.
Driving adoption & effective usage of the platform amongst various user groups.
Ensuring adherence to regulatory & compliance requirements.
Driving sprint planning & requirement grooming with the dealer team
Involvement in testing & validating acceptance criteria and signing off for deployment
Building & implementing go to market strategy for new processes / platforms
Supporting user trainings & workshops in event of major changes
Working on advanced analytics and AI-driven use cases

Preferred Industries

Automotive Industry

Education Qualification

Bachelor of Engineering; Bachelor of Engineering in Mechanical Engg.; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile

General Experience

3-7 Years in Automobile Industry

Critical Experience

Experience as both a Field Service professional and a Head Office Service professional (covering service strategy, customer experience, and service digitization) is preferred.

System Generated Core Skills

Consumer Focus

Manpower Management

Dealer Relationship Management

Designing Customer Experience

Financial Management

Identifying Customer Needs

Market Intelligence

Product Knowledge & Application

Project Management

Relationship Management

Service Management

Service Planning

Warranty Management

Market Acumen

Capability Building

Service Quality

System Generated Secondary Skills

About Mahindra Group

Produces automobiles, tractors, and light commercial vehicles.

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