Customer Relationship Manager

We are looking for an enthusiastic and dedicated Customer Reletionship Manager to become a valuable part of our team for Maharashtra Informatics Opc Pvt.Ltd. based in Pune, located at Hinjewadi Phase 2. Join us for a great work environment with various opportunities for career growth. Key Responsibilities: Manage incoming and outgoing calls in a professional manner. Respond to customer inquiries, complaints, and concerns with a problem-solving mindset. Log customer interactions and track follow-ups. Offer timely and relevant solutions to resolve customer issues. Collaborate with team members to escalate and address more complex concerns. Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.

A Naukri Group company