Key Account Manager

Roles and Responsibilities: Upselling of food & beverages, Customer handling, Guest Service/ guest interaction, Order taking, Stock inventory, Ensuring front area and back area well stocked with required items, Upkeeping of the outlet, Adhering brand standard, Product Knowledge, etc. * Responding efficiently to customer complaints * Maintain quality & Consistency of guest experience *Actively manage the operations * Coordinate with FOH & BOH for in house operations * Maintaining a positive working culture for all team members * Regularly check the quality and the day dots of products * organize the shifts * Make sure the safety regulations are followed up in the outlet * To make sure the outlet & washrooms are hygiene & clean * To make sure the stock requisition is placed before the time given * To make sure the cash deposition is done on the given days * To make sure the joining formalities and salaried accounts are done for new joined staff * Ensure the equipment's are working in good condition and maintained properly * To make sure the display is as per the standards * To make sure all the lights and music is on when operational * To make sure to upload the product status every day on cug mobile * To make sure all the name tags are available in outlet * To make sure upselling is being done in outlet Roles and Responsibilities