Learning Partner

A dynamic role focused on enhancing the capabilities of Consultants through developing, delivering and managing training programs, materials, and resources. As a subject matter expert in their area of focus the Learning Partner is responsible for ensuring Consultants are equipped with the knowledge, skills, and resources necessary to excel in their roles, drive client satisfaction, and uphold operational efficiency. The Learning Specialist actively collaborates as a team member, building positive working relationships and cultivating a culture of continuous improvement. Key Responsibilities: Facilitating Engaging Learning Experiences: Design and deliver dynamic training sessions in various formats, including group discussions, lectures, polls, and job shadowing, ensuring an engaging and effective learning environment that promotes learner retention. Actively listen and demonstrate understanding of participant comments and questions. Model professional conduct, demonstrating respect and appreciation for diverse perspectives in alignment with company values. Create, plan, assign, evaluate, and track diverse learning content and materials relevant to the area of focus. Maintain the training calendar, strategically coordinate resources, and prioritize activities to align training plans with overall work group and business objectives. Developing and Maintaining Training Content & Resources: Develop and enhance training courses, assessments, and supporting materials that align with company priorities and maximize knowledge and skill retention. Continuously update curricula and process documentation to reflect current processes, procedures, and relevant industry best practices. Adjust process documentation and conduct error discussions as needed followed by knowledge checks and calibration sessions to ensure that team is aligned. Proactively identify and assess training and development needs within the area of focus through various methods, including surveys and communication with managers and staff. Lead the proactive management of Learning & Development Programs specific to the primary area of focus. Ensuring Compliance and Driving Continuous Improvement: Act as a key participant during times of client hypercare by engaging with the management team to identify and address resource training gaps, as well instituting plans to improve and recreate processes as needed to ensure future resource success. Maintain accurate and comprehensive records of all training activities, including attendance, assessment results, and retraining requirements. Monitor employee completion of required training curricula and implement follow-up procedures to ensure compliance. Prepare and present insightful reports on key training program performance indicators (KPIs). Adhere to all applicable laws, regulations, and company policies, ensuring the highest level of confidentiality with employee records. Identify and implement best practices to enhance the effectiveness and impact of training programs. Maintain the Standard Operating Procedure (SOP) repository, collaborating with internal teams to ensure accuracy and relevance. Actively participate as a collaborative team member, fostering positive working relationships within and across teams.

Magnit is the future of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients' success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization's contingent workforce management, talent strategy and broader organization goals. At Magnit, you'll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.