ITC Infotech
Website:
itcinfotech.com
Job details:
5+ years of experience in an enterprise software or cloud support environment Atleast 2+ year web development experience in PHP with solid understanding of the language 1+ year working experience with Magento Commerce Cloud or any other eCommerce Platforms Support Site Development or QA role Strong knowledge of Linux command line Relational database skills: Deep expertise in MySQL and database queries Familiarity with programmingscripting languages such as Nodejs Perl Java and Python Understanding of modern web technologies and relationships between them Familiarity with Apache NGINX Redis DNS CDN and SSL Experience troubleshooting web application and performance issues Ability to analyzeextrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in depth reviews Strong organizational and time management skills including multi-tasking and prioritizing job duties Proficient in technical problem-solving methodologies Ability to adapt and change in a dynamic environment Excellent oral and written communication skills in English High patience and pacifying skill to handle difficult as well as escalated customers Should be able to effectively display Empathy helpfulness and transparency in all customer interactions Available for on-call rotation work off hours holiday and weekend hours as required Understand the issues business impact report top call generators severe issues new emerging trends feature requests
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