Warehouse Manager - Operations

Position Summary: The B2C Warehouse Manager is responsible for overseeing daily operations of a warehouse handling direct-to-consumer distribution. This role ensures seamless order fulfillment, inventory accuracy, and efficient warehouse operations while meeting customer satisfaction goals and adhering to safety and compliance standards. Key Responsibilities: Operations Management: Oversee all warehouse operations, including receiving, storage, order picking, packing, and shipping. Implement and optimize processes to meet daily order fulfillment goals. Inventory Control: Maintain accurate inventory records through regular cycle counts and audits. Collaborate with procurement and sales teams to forecast and manage stock levels. Team Leadership: Supervise, train, and motivate warehouse staff, including pickers, packers, and inventory personnel. Manage shift schedules to ensure adequate staffing for peak times. Technology Utilization: Leverage warehouse management systems (WMS) to track inventory and orders efficiently. Ensure staff is trained on WMS and other relevant technology tools. Customer Experience: Ensure all orders are fulfilled accurately and delivered on time to maintain high customer satisfaction. Address and resolve any order discrepancies or issues promptly. Safety and Compliance: Enforce adherence to safety standards and regulations. Ensure the warehouse complies with local and federal labor and health laws. Reporting and KPIs: Monitor and report key performance indicators (KPIs), such as order accuracy, delivery speed, and inventory turnover. Use data insights to identify areas for improvement.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.