· Provides targeted technical support to strategic external customers, as well as internal customers such as Business, Sales, Marketing, and Manufacturing.
· Understands customer and market needs, translates these into resin requirements/specifications, and collaborates cross-functionally to develop value added solutions.
· Investigates and resolves customer complaints regarding product performance or quality with a long-term focus on manufacturing excellence.
· Initiates and manages product and applications development projects aligned with business and market segment strategies.
· Supports profitable product line growth through customer qualifications of new, improved or existing products for both existing and new applications.
· Provides technical support to manufacturing sites, including process optimization, troubleshooting, and continuous improvement initiatives.
· Proficient in compound development and design, understands compound formulation-property relationships.
· Known as the Subject Matter Expert for their specific area.
· Participates in and / or leads various activities related to LyondellBasell’s product stewardship protocol.
· Provides technical advice and training to internal and external customers, end users, specifiers and design engineers.
· Participates in circular design activities and initiatives.
Primary Internal and External Touch Points
· Customer: Technical Management and Engineers, Manufacturing Management and Engineers, Quality Assurance Engineers, Regulatory Compliance Officers, Senior Business Management, and Line Operators.
· Internal: Commercial Managers, Asset Managers, Account Representatives, Product Development and R&D Researchers, Manufacturing and Production Engineers, Product Safety Consultants, Specifications Management Consultants, Operations Planners, Supply Chain Representatives, Procurement Specialists, and direct counterparts in the EU, AfMEIT and Asia-Pacific.
· Industry Associations and Regulatory Bodies: Legislators, Standards Groups and other Industry experts