About the role
Junior Desktop Support Engineer
LOCATION:
London, United Kingdom of Great Britain and Northern Ireland
JOB DESCRIPTION:
The role of a Junior Desktop Support Engineer is to provide on-site technical support and problem resolution to end-users. This includes troubleshooting hardware and software issues, installing and configuring new equipment, and providing guidance on the use of various IT systems and applications.
Responsibilities:
- Provide first-line technical support to end-users, addressing a wide range of hardware and software issues
- Diagnose and resolve desktop, laptop, and peripheral device problems
- Install, configure, and maintain desktop computers, laptops, and related peripherals
- Assist with the deployment and maintenance of enterprise software applications
- Provide guidance and training to users on the proper use of IT systems and applications
- Document all support activities and maintain accurate records of incidents and resolutions
- Collaborate with the IT team to identify and implement improvements to support processes and procedures
Requirements:
- Entry-level or 1-2 years of experience in a desktop support or IT helpdesk role
- Strong troubleshooting and problem-solving skills
- Good understanding of Windows operating systems, Microsoft Office suite, and common desktop applications
- Ability to communicate effectively with end-users and provide clear explanations of technical concepts
- Willingness to learn and adapt to new technologies and support processes
- Strong customer service orientation and the ability to work in a team environment
