Own the performance and growth of the Personal Shopping function across North America
Drive regional revenue targets, productivity, and contribution to overall e-commerce sales
Partner with leadership to align on strategy, targets, and expansion opportunities
Manage & Develop a High-Performing Team: Lead, coach, and develop a team of Personal Shoppers across the U.S.
Set clear KPIs and performance expectations, fostering a culture of accountability and excellence
Build and scale a best-in-class team to support continued growth
Elevate the Client Experience: Maintain direct relationships with top-tier clients, delivering highly personalized service
Ensure a seamless, elevated experience across all touchpoints
Act as a brand ambassador, representing Mytheresa’s standards of luxury and service
Drive Data-Led Clienteling: Leverage client insights, analytics, and behavioral data to inform outreach and engagement strategies
Optimize client segmentation, retention, and reactivation efforts
Identify opportunities to increase client lifetime value and repeat business
Own Client Events & Activations: Lead the strategy and execution of high-impact client events across North America
Partner with cross-functional teams to deliver elevated, revenue-driving experiences
Utilize activations to acquire, retain, and grow key client relationships
Shape the Future of Digital Clienteling: Contribute to the evolution of Mytheresa’s global Personal Shopping strategy
Partner with Technology and Product teams to enhance clienteling tools and capabilities
Stay ahead of industry trends to continuously innovate the client experience
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.