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Ensure service quality — Oversee compliance with practice standards, policies, licensing requirements, and funder guidelines; monitor updates and ensure timely implementation.
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Lead staff development — Identify training needs, provide coaching, conduct performance evaluations, and support staff in meeting contract and service expectations.
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Provide clinical oversight — Conduct case consultations and record reviews; ensure accurate, timely documentation that supports billing and reporting.
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Support direct service — Provide coverage as needed and address client concerns related to service delivery.
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Drive program outcomes — Track required outcomes, assist in defining program goals, and ensure productivity standards are met.
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Manage daily operations — Develop schedules, delegate work, set priorities, and support staff in day‑to‑day functioning aligned with agency strategies.
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Recruit and onboard staff — Partner with Human Capital to interview, hire, and onboard direct service employees.
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Foster team culture — Build trusting relationships, facilitate regular staff meetings, encourage autonomy and critical thinking, and hold staff accountable.
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Support organizational change — Provide feedback on change initiatives, implement updates, and model adaptability.
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Oversee financial performance — Review billing reports, troubleshoot issues with Business Services, monitor revenue and expenses, and participate in budget development.
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Engage the community — Build relationships with stakeholders, represent LSS publicly, and educate the community about available services.
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Coordinate referrals — Receive, track, and manage referrals efficiently for your service area.
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Promote safety and compliance — Identify and resolve risks, ensure safe environments, and uphold agency‑wide policies and procedures.
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Collaborate across LSS — Work with other leaders to support One LSS and contribute to agency‑wide initiatives.
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Perform additional duties — Carry out other responsibilities as assigned to support program and agency success.
