About the role
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<div><strong>Benefits:</strong></div>
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<li>Competitive salary</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
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<strong>Front Desk / Customer Service / Administrative Assistant<br></strong><br>
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<strong>Location:</strong> Albuquerque, NM<br> <strong>Schedule:</strong> Monday–Friday, Daytime<br> <strong>Employment:</strong> Full-Time (32–40 hours/week)<br> <strong>Pay:</strong> Competitive based on experience<br><br>
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<strong>About Us<br></strong><br>
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<strong>Twilight Physician Group & New Moon Med Spa</strong> provide a unique blend of primary care, integrative medicine, and aesthetic wellness. Our team is committed to delivering high-quality, patient-centered care in a welcoming, professional environment that values both clinical excellence and customer experience.<br><br>
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<strong>Position Overview<br></strong><br>
</div><div>We are seeking a highly organized and personable <strong>Front Desk / Administrative Assistant</strong> to serve as the first point of contact for patients and clients. This role supports both medical and med spa operations and is key to creating a smooth, welcoming, and efficient experience.<br><br>
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<strong>Key Responsibilities<br></strong><br>
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<strong>Patient & Client Experience<br></strong><br>
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<li> Greet patients and clients with professionalism and warmth </li>
<li> Manage check-in/check-out processes </li>
<li> Answer phones, emails, and messages promptly </li>
<li> Provide basic information on services and scheduling </li>
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<strong>Scheduling & Coordination<br></strong><br>
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<li> Schedule appointments across multiple service lines </li>
<li> Manage provider schedules, confirmations, cancellations, and waitlists </li>
<li> Assist with follow-ups and referrals </li>
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<strong>Administrative Duties<br></strong><br>
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<li> Maintain accurate records in EHR and scheduling systems </li>
<li> Process intake forms and documentation </li>
<li> Collect payments and assist with daily balancing </li>
<li> Keep front desk organized and well-stocked </li>
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<strong>Additional Support (Preferred)<br></strong><br>
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<li> Verify insurance and assist with basic billing questions </li>
<li> Support med spa retail sales and promotions </li>
<li> Help maintain a professional, high-end front office environment </li>
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<strong>Qualifications<br></strong><br>
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<strong>Required:<br></strong><br>
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<li> High school diploma or equivalent </li>
<li> Strong communication and customer service skills </li>
<li> Excellent organization and multitasking ability </li>
<li> Professional, detail-oriented, and HIPAA-aware </li>
<li> Comfortable with computers and scheduling systems </li>
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<strong>Preferred:<br></strong><br>
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<li> Experience in a medical office, healthcare, or med spa </li>
<li> Familiarity with insurance, billing, or EHR systems </li>
<li> Background in customer service, hospitality, or wellness </li>
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<strong>Why Join Us?<br></strong><br>
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<li> Work in a unique hybrid medical and wellness environment </li>
<li> Opportunities for growth across clinical and aesthetic services </li>
<li> Supportive, team-oriented culture </li>
<li> Employee perks related to wellness and aesthetic services </li>
</ul><div>If you are organized, friendly, and thrive in a fast-paced, customer-focused environment, we’d love to meet you.<br><br>
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<strong>Apply today</strong> and be part of a team redefining patient care and wellness.<br><br>www.twilightmds.com<br>www.newmoonmedspas.com</div>
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