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TMNS Wireless Network Technician

Min Experience

2 years

Location

Bengaluru

JobType

full-time

About the job

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About the role

As a Lumen TMNS Wireless Network Consultant, you will be focused on support and maintenance, you will be responsible for responding to tickets generated from proactive alerts for our managed engagements' Meraki wireless networks in an operation center environment. Job description Provide high-level technical support for configurations, troubleshooting, and service restoration along with an understanding of routing, switching as relates to the wireless technology supported via the Meraki platform. Maintain average call, ticket closure, and availability stats based on combined total of peer performance results. Manage ticket volumes, new and existing using an understanding of prioritization of ticket severities and customer specific processes and procedures. Utilize Meraki dashboard to analyze performance across customer's data network and underlying LANs, WANs, and wireless deployments. Act as liaison between the customer and Meraki TAC on high-level or escalated support issues. Provide direct interface with other Lumen departments in support of the customer's network issues and projects. Isolation and understanding of network outage causes, and service restorations. Demonstrate direct customer interaction through exceptional communication skills, both written & orally. Resolves complex network problems involving power, network hardware and software, and modems. Uses software and hardware tools to identify and diagnose network status and problems; assists with network equipment installation and maintenance activities; resolves complex trouble tickets. Work collaboratively with other internal support groups to identify and resolve issues with other equipment such as Adtran, Juniper, and hosted VOIP services.

About the company

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

Skills

Wireless Networking
routing
Switching
Sdwan
ccna
Wireless
Meraki
Viptela