Cloud Network Services Engineer - CXE

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a highly skilled and motivated Cloud Network Services Engineer to join our team. The ideal candidate will have experience in Hyperscale cloud environments, with software engineering skills, as well as intermediate knowledge of networking both at an Enterprise layer and the Access and In Home edge network. Apply skills and experience on how to create world class Customer Experience.

The Main Responsibilities

• Participate in meetings and conferences to gather requirements and discuss architectural decisions.
• Work in an Agile environment
• Focus on Cloud platform support of the In Home Customer Experience
• Ensure Cloud platform performance supports the tools Field Operations uses on a daily basis with high performance response times.
• Collaborate with IT, Product, and Operations teams to apply Software Defined functionality with a Cloud Platform to address Product offerings and Innovations as well as UI/UX for Operations staff to streamline support.
  
  

What We Look For In a Candidate

• English proficiency (C1/C2).
• Bachelor’s degree in computer science, Computer Information Systems or related field or the equivalent in training and experience
• 4+ years’ experience in Cloud service platforms (GCP, AWS, Azure) and tools such as Google Cloud Log Explorer and data analytics tools.
• 3 years of scripting language development experience (bash, ksh, csh, etc.).
• Thorough understanding of In Home networking topologies
• Familiarity with Net Promoter Score or other CX measurements and application of technology to improve them.
• Experience with one or more languages, such as Python, Perl, or similar.
• Experience with JIRA and/or other software project management tools.
• Experience with Databases and how best to host these in a cloud environment. Skills with LMDB and LDAP are recommended.
• Familiarity with big data technologies (BigQuery, Mongo, SQL, Kafka) is a plus.
• Familiarity with network services including TCP/IP, DHCP, DNS, and Radius.
• Intermediate experience with traditional server-based Network Management Systems (NMS) is a bonus.
  
  

Requisition #: 335627

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.