Cloud Support Engineer

**Role: Cloud Support Engineer** **Location: Bangalore/Hybrid** **Experience: 4-6 Years** **Shift: US Shift (10 PM to 7 AM)** **About Lucidit** y Lucidity is a deep tech company that has built the industry’s first multi-cloud storage Autoscaler. We’ve developed an orchestration layer to solve the “NoOps for cloud storage” for all 3 major clouds - AWS/GCP/Azure. Our vision is to automate & make cloud storage smarter. Lucidity solution eliminates infrastructure downtime, improves application performance & saves 50% cloud cost at the click of a button. What we have built is patentable. We have Global Fortune 500 enterprises and Decacorn startups as our customers. We are a team from BITS Pilani, IIM Bangalore, and NIT Allahabad & have worked at Microsoft, Swiggy, and Tracxn before. We are funded by Tier I global VC & have leading marquee angels as our investors. We are growing aggressively & plan to expand our team by 5x in the next 6 months. We are passionate about creating something unique, innovative, and big from India for global customer **s.** **About Role** * Resolve customer issues through multiple channels, including phone, email, and chat, while identifying and addressing root causes. * Apply advanced troubleshooting techniques to provide tailored solutions and ensure exceptional customer satisfaction. * Collaborate with engineering and product teams to address technical challenges and enhance support processes. * Develop tools or scripts to streamline support workflows. * Participate in process improvement initiatives, including documentation and optimization of internal systems. **Requirements** * 4+ years of experience in a technical support or equivalent role. * Experience in cloud based companies for US and Europe customers. * Hands-on expertise with at least one major cloud platform (AWS, GCP, or Azure). * Working knowledge of monitoring and alerting tools. * Working experience on Windows and Linux OS system administration. * Understanding of fundamental networking concepts and storage technologies * Excellent written and verbal communication skills. * Ability to work effectively with enterprise customers. * Experience with scripting or automation using Python, Bash, or PowerShell preferred. * Experience with ITSM tools like Jira preferred. * Exposure to cloud monitoring and logging tools preferred **.** **What Do We Promise?** * **Direct Customer Impact:** Work directly with some of the largest Enterprise customers, including Fortune 500 companies in the US, UK, and Europe. * **Growth Opportunities:** Fast-tracked progression to Cloud Consultant roles for high performers, unlike traditional support roles. * **Cutting-Edge Innovation** : Be part of a pioneering team working on a first-of-its-kind product that enables the live shrinking of storage disks, solving unique industry challenges. * **Multi-Cloud Expertise** : Gain hands-on experience across AWS, GCP, and Azure, making you a well-rounded cloud expert. **** * **High-Growth Environment:** Thrive in a fast-paced, dynamic workplace with significant opportunities for professional development **** * **Flexibility:** Enjoy work-from-home options, rotational shifts, and unlimited leave to support your work-life balance **.** * **Collaborative** **Culture:** Join a supportive team of experienced cloud professionals focused on innovation and customer success.

Lucidity is a deep tech company that has built the industry’s first multi-cloud storage Autoscaler. We’ve developed an orchestration layer to solve the “NoOps for cloud storage” for all 3 major clouds - AWS/GCP/Azure. Our vision is to automate & make cloud storage smarter. Lucidity solution eliminates infrastructure downtime, improves application performance & saves 50% cloud cost at the click of a button. What we have built is patentable. We have Global Fortune 500 enterprises and Decacorn startups as our customers. We are a team from BITS Pilani, IIM Bangalore, and NIT Allahabad & have worked at Microsoft, Swiggy, and Tracxn before. We are funded by Tier I global VC & have leading marquee angels as our investors. We are growing aggressively & plan to expand our team by 5x in the next 6 months. We are passionate about creating something unique, innovative, and big from India for global customers.