ABOUT THE LUCAS MUSEUM OF NARRATIVE ART
Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.
Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.
The Lucas Museum seeks a results-driven Retail Manager on our Revenue & Engagement team in support of the opening and ongoing retail strategy & merchandising operations of the Museum’s retail store. Reporting to the Director of Retail & Licensing Strategy and in partnership with Revenue & Engagement leadership, this role will be responsible for managing front-of-house inventory and merchandise to ensure availability of products that enhance the visitor experience. They will lead a team of retail associates, providing coaching and development to team members to foster a positive and dynamic work environment.
The Lucas Museum seeks a results-driven Retail Manager on our Revenue & Engagement team in support of the opening and ongoing retail strategy & merchandising operations of the Museum’s retail store. Reporting to the Director of Retail & Licensing Strategy and in partnership with Revenue & Engagement leadership, this role will be responsible for managing front-of-house inventory and merchandise to ensure availability of products that enhance the visitor experience. They will lead a team of retail associates, providing coaching and development to team members to foster a positive and dynamic work environment.
POSITION SUMMARY
The Lucas Museum seeks a results-driven Retail Manager on our Revenue & Engagement team in support of the opening and ongoing retail strategy & merchandising operations of the Museum’s retail store. Reporting to the Director of Retail & Licensing Strategy and in partnership with Revenue & Engagement leadership, this role will be responsible for managing front-of-house inventory and merchandise to ensure availability of products that enhance the visitor experience. They will lead a team of retail associates, providing coaching and development to team members to foster a positive and dynamic work environment.
RESPONSIBILITIES
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Partner with Revenue & Engagement team on opening procedures for the Retail Store including retail & licensing strategy, standard operating procedures, vendor negotiations, and staff resourcing
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In partnership with Revenue & Engagement, and Security leadership, develops and updates retail operational procedures, financial controls, and security standards for the retail store
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Set sales goals, implement innovative sales techniques, drive performance to maximize profits, establish clear KPI’s, and ensure high quality customer experience
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Supervise, mentor, and provide coaching to frontline retail staff including driving sales performance, monitoring work, providing feedback and ensuring high customer satisfaction
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Actively champion the Museum’s commitment to Diversity, Equity, Inclusion, Accessibility and Belonging in hiring, in sourcing and in connection with visitors
QUALIFICATIONS CORE COMPETENCIES
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Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
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Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
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Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
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Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Building Trust & Relationship Management
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Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively.
- Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally.
- Recognizes when they are not approaching a situation with accountability but instead with a blame mindset.
- Takes accountability for assigned tasks and executes on deliverables in a timely manner.
Strategic Alignment & Execution
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Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values.
EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB
The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
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MISSION AND VISION
The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.
VALUES
Our internal and external practices are shaped by the following beliefs and behaviors.
People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.
Inspired: We believe that art can move you to feel, think, reflect, and act.
Collaborative: We believe that nimble thinking and working together yield exponential results.
STRATEGIC PRIORITIES
Narrative Art:
Amplify the social impact of storytelling and illustration.
Community:
Connect to a broad and diverse public.
Operational Excellence:
Create a healthy and durable institution.
All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.
Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).