Under the direction and supervision of the Lucas County Child Support Agency Case Financial Supervisor or designee, the assistant is responsible for but not limited to providing supportive leadership and work direction of assigned team and/or area of responsibility to ensure consistency, standardization and development of best practices as they relate to division services. Responsible for the interpretation and clarification of work procedures.
ESSENTIAL FUNCTIONS
In coordination with the unit supervisor responsible for managing work assignments and daily phone coverage.
Ensures the unit has adequate supplies to perform their job duties.
Assists the Supervisor with assigning tasks and setting unit priorities to ensure timely and accurate completion.
Delegates and follows up on the completion of the following: Financial Institution Data Matches, Reduction of Permanently Assigned Arrears (ROPAA), Incorrect Caseload report, Case Closure report, Default with no Ordered Payment on Arrearage (OPA), No default with OPA.
Updates ROPAA database quarterly, monitors and keeps track of current ROPAA accounts and adds additional cases when necessary.
Assists with audits and distributions.
Monitors the Lucas financial mailbox to facilitate communication with the state Payment Analysis and Account Reconciliation (PAAR) team, Ohio Child Support (OCS), and Smart Applications, as required by state and federal guidelines.
Processes child support payments with accuracy using check scanning equipment and payment posting software.
Processes financial corrections as identified when necessary or at the direction of PAAR, OCS, or the Support Enforcement Tracking System (SETS) Help Desk.
Manages misallocated payments and voids by reissuing and reposting payments as needed or requested.
Monitors the shared email account for releases and processes payment.
Performs the duties of Transfer Coordinator by managing cases transferred to or from our county to another county or the state according to the established workflow.
Performs the duties of the SETS Third Party Coordinator by maintaining the integrity of the directory for employers, courts, agencies, labs, prisons, insurance companies and others in connection with the OCS Third Party Team.
Provides oversight of records retention in either digital or paper format in accordance with local, state, and federal guidelines.
Resolves complex and/or unusual situations independently; identifies and escalates high-level issues to the supervisor when necessary.
Assists the unit supervisor with projects as needed.
Provides coverage for the Case Financial Supervisor in their absence.
Acts as a back-up for bank monitoring/reconciliation.
Processes genetic testing payments (includes building shell case, sub order, routing payments to Child Support Payment Central for proper posting, closing out case after payment processes).
Offers input into the development of policies and procedures as required to accomplish the assigned work and the goals of the unit.
Works with the unit supervisor to maintain and update the unit manual, workflows, and instructions.
Maintains working knowledge of agency policies, manual regulations and community resources.
Responsibilities
OTHER DUTIES AND RESPONSIBILITIES
- Works with the unit supervisor and management to establish and promote a culture that fosters a commitment to the Agency’s mission.
- Demonstrates leadership behavior consistent with the mission and core values.
- May be required to represent the Agency on community program-related committees.
- Participates in workshops, conferences or training sessions, as requested.
Performs other related duties inherent to this position and/or consistent with the classification assigned.
Knowledge of:
• Division policies and procedures, both within the assigned unit and across the division.
• Federal and State government structure, including regulations specific to the child support program.
• English grammar, composition, and business writing standards.
• Agency computer systems, internet usage, and case management systems (including SETS and Ohio Benefits and how they interface).
• Research methods and techniques.
• Financial processes related to child support cases, including payment processing.
• Court orders, legal terminology, and their application in case management.
Skill in:
• Effective oral and written communication, including tailoring messaging to diverse audiences.
• Interpreting policies, procedures, and legal documents.
• Organization, time management, and prioritization of tasks.
• Public speaking and presenting information clearly and professionally.
• Conducting research and analyzing information.
• Operating standard office equipment (e.g., telephone, copier, scanner, computer).
• Proficiency in Microsoft Office Suite, including Outlook, Teams, SPO, Word and Excel, with the ability to communicate, create, format, and analyze documents and data.
Ability to:
• Communicate clearly and effectively in both oral and written formats.
• Perform basic mathematical calculations, including addition, subtraction, multiplication, and division.
• Use mathematical reasoning to identify and solve routine work-related problems.
• Analyze problems, collect and evaluate data, and draw sound conclusions.
• Monitor, guide, and support the work of staff.
• Gather, organize, and classify information related to data, individuals, or processes.
• Foster and maintain a productive and professional work environment.
• Apply policies and procedures to resolve practical, day-to-day issues.
• Handle sensitive and confidential inquiries with professionalism and discretion.
• Identify issues, actively listen, and provide accurate responses or explanations.
• Maintain accurate records and prepare clear, concise correspondence.
• Manage multiple assignments and meet deadlines.
• Collaborate with internal staff, supervisors, and external agencies to ensure timely and accurate completion of work.
Qualifications
MINIMUM QUALIFICATIONS
High School diploma or equivalent. Plus 2 years of Child Support financial process experience interpreting and applying court orders, child support functions, responsibilities, and regulatory requirements or other human service agency financial process experience and Microsoft excel. Plus 6 months of demonstrated leadership ability, including motivating, coaching and supporting staff to meet performance goals.
An equivalent combination of education, training, and/or experience that demonstrates the required knowledge, skills, and abilities will be considered.
LICENSURE OR CERTIFICATION REQUIREMENTS
Must possess and maintain a valid Ohio or Michigan driver's license and must maintain a driving record that meets Lucas County insurability standards.