Associate Director - Program & Project Management

Ability to steer and mentor a team of 80+ associates. Position is for Service Delivery manager where associate has to take care of the operations 24*7. Working on Life science domain/ any other domain with managing any of the Critical applicaion support like D2, Labsystem, Trackwise or any domain experience. • Adept in handling risks and escalations well – ability to communicate effectively within the internal and customer org as required and drive for resolutions • Conversant with SLA based services – improvement and maintenance of service levels • Mentoring the team on ticket handling, processes, coverage and reporting • Handles resourcing situations – attrition, new demand planning well • Highly skilled in ITIL processes and its implementation • Ability to report engagement progress, communicate effectively across multiple layers of the customer org • Conversant with driving Service improvements, Automation implementations and showcasing value to the customer • Ability to control cost parameters in the engagement – identify and drive improvements where required • Conversant working in a matrix setup – with different practices and groups to drive results Location is Bangalore and working on Hybrid model.

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 86,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/. Please also note that neither LTIMindtree nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTIMindtree for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTIMindtree disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/