Sr. Operations Manager - Airline Catering (East Boston, MA-Massachusetts, US, 02128-2010)

LSG Group

Salary: $114k - $134k
Experience: 5+ yrs
Location: East Boston, Massachusetts, United States
Job type: Full-time

Required skills

Microsoft Office

About the role

Job Title: Sr. Operations Manager - Airline Catering
Job Location: Boston-USA-02128
Work Location Type: On-Site
Salary Range: $114,000.00 - 134,000.00

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

We are seeking an experienced Operations Leader to support our expanding Customer Service Center (CSC). This newly created role is critical to enabling growth and ensuring operational excellence across all production and service activities. The successful candidate will be a strong people leader with a proven track record of managing supervisors and managers, driving performance, and leading teams through change in a fast‑paced operational environment.This role is responsible for planning, directing, and coordinating multiple operational and production activities to achieve business objectives, maintain competitiveness, and ensure compliance with company standards, customer requirements, and regulatory guidelines.

Main Accountabilities

Business Strategy, Policies and Tools

Execute the implementation of the CSC planning
Ensure compliance with the policies provided by CSC and Corporate

Managing Business

Provide data for the development of an annual business plan and budgeting for the CSC
Implement the short -term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company’s framework and market requirements.
Ensure optimal deployment of human, technical and material resources in the CSC
Ensure the ordering of all materials needed at the CSC
Ensure that the CSC work methods are in line with the company’s standards and customer contracts
Initiate Capex requests
Initiate and control continuous optimization of processes
Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regula¬tions and customer requirements
Ensure clear communication and close cooperation with all relevant internal and external interfaces

Leadership

Ensure that the area of responsibility is properly organized, staffed and directed
Guide, motivate and develop the subordinate employees within the Human Resources Policy
Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
Make the company's values and management principles live in the department(s)
Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
Participate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety

Knowledge, Skills and Experience

Bachelor’s degree or equivalent experience required
In addition, five to seven years of experience in related field required
Experience in managing multiple departments
Excellent communication skills both verbal and written
Polished presentation and interpersonal skills
Good knowledge of Microsoft Office and Windows-based computer applications

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

About LSG Group

Global provider of airline catering and in-flight hospitality services.

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