Account Manager (Miami, FL-Florida, US, 33142)

LSG Group

Experience: 3+ yrs
Location: Miami, Florida, United States
Job type: Full-time

Required skills

Microsoft Office

About the role

Job Title: Account Manager
Job Location: Miami-USA-33142
Work Location Type: On-Site

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Account Manager serves as the primary liaison between the Customer Service Center (CSC), airline partners, and internal departments. This role is responsible for ensuring service excellence, managing customer relationships, coordinating operational requirements, and supporting menu presentations while maintaining compliance with customer and regulatory standards.

Main Accountabilities

Account Management

Develop and maintain strong relationships with assigned airline account(s), acting as the key point of contact between the CSC, airline representatives, and Key Account Manager.
Ensure accurate billing, provisioning, and alignment with contractual agreements.Maintain daily inventory par levels and oversee inventory control in line with customer specifications.
Ensure timely and accurate equipment inventory tracking and reporting.Coordinate and ensure on-time flight departures in accordance with catering and operational guidelines.
Support operational departments with airline cycle changes and service updates.
Monitor compliance with customer specifications, regulatory requirements (FDA, HACCP), and internal quality standards in collaboration with Quality teams.
Maintain up-to-date customer specifications and communicate changes across departments.
Ensure airline performance measurement systems are applied consistently across all CSC departments.
Lead coordination and participation in customer evaluations; distribute feedback and ensure timely corrective actions.
Monitor CSC adherence to airline safety and service expectations.
Maintain and analyze flight attendant feedback and delay reporting databases.
Track service quality scores and identify opportunities for improvement.Support the Executive Chef with menu presentations and customer-facing culinary events (e.g., Chef Tables).
Manage inventory levels of customer-specific goods and materials.
Participate in special projects, process improvements, and customer initiatives.

Leadership

Ensure the area of responsibility is effectively organized, staffed, and managed.
Lead, coach, and develop team members in alignment with HR policies and performance frameworks.
Support employee development through performance management tools such as the Global Performance System (GPS).
Foster a culture aligned with company values, operational excellence, and accountability.
Plan, monitor, and control departmental budgets; implement corrective actions to address cost variances.
Support and champion company initiatives including Global Quality Standards (GQS), HACCP programs, Lean Manufacturing, and Employee Safety.

Knowledge, Skills and Experience

Bachelor’s degree or equivalent professional experience required.
3–5 years of experience in account management, customer service, or a related field (preferably in aviation, catering, or logistics).
Strong communication, presentation, and interpersonal skills.
Proven ability to build relationships and consistently meet or exceed customer expectations.
Solid understanding of cost drivers, including product and labor cost variances.
Experience working with quality and regulatory standards (e.g., FDA, HACCP) is preferred.
Proficiency in Microsoft Office and Windows-based systems.

Key Competencies

Customer Focus & Relationship Management
Operational Coordination & Problem Solving
Leadership & Team Development
Attention to Detail & Compliance
Analytical Thinking & Cost Management
Communication & Stakeholder Engagement

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

About LSG Group

Global provider of airline catering and in-flight hospitality services.

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