Associate Director, Development Operations

Position: Associate Director, Development Operations    

Program: Development Operations    

Department: Development   

Compensation: $105,000 - $118,500 annually    

Status: Full-Time 100%, Exempt, Hybrid

Benefits: Medical, Dental, Vision, Life, and Long-Term Disability Insurance, Employee Assistance Program, and 403(b) Retirement Plan

CENTER’S MISSION: Building a world where LGBTQ+ people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY: The Development department is responsible for the fundraising to support the Center’s many programs and services that are not financially supported by government grants. The department raises nearly $20 million through individual gifts, private foundation grants, corporate donations, estate and legacy gifts, as well as several fundraising events such as the annual Gala.

JOB SUMMARY: The Associate Director, Development Operations is a key driver of the efficiency and effectiveness of the Development Department’s operations. This role oversees core functions including gift processing, data integrity, donor analytics, budget tracking, and the optimization of fundraising technology systems. Leading a team of key staff, the Associate Director ensures seamless coordination across departments to implement streamlined systems and processes that enhance fundraising performance. This position plays a vital role in maintaining accurate and actionable donor data, improving operational workflows, and supporting strategic initiatives that power the Center’s philanthropic goals.

Essential Functions 

Gift Processing, Data Management, & Analysis

• Oversee daily gift processing operations, including accurate and timely entry, acknowledgment, and reconciliation of donations
• Manage and track matching gift submissions, ensuring timely follow-up with donors and corporate matching programs
• Support the processing and tracking of contributions from Donor-Advised Funds (DAFs), coordinating with Finance to ensure accurate coding and receipting
• Maintain data integrity and ensure consistent coding, attribution, and donor record accuracy within the SalesForce CRM
• Support implementation of data reporting and analytics tools to identify trends and inform fundraising strategy
• Ensure timely generation of donor reports, trend analysis, and portfolio tools in collaboration with team members
• Assist with portfolio maintenance, including donor assignment updates and prospect identification efforts
• Oversee processes to identify and flag lapsed or failed monthly gifts, ensuring appropriate follow-up workflows are in place to recover payments and maintain accurate donor records

Technology & Systems 

• Oversee the administration and optimization of SalesForce CRM systems and reporting tools to support departmental efficiency
• Oversee the setup and quality control of online donation and event registration pages, in coordination with the Senior Director of Philanthropy and Coordinator
• Oversee the event registration process for Development-led events, coordinating with internal teams to ensure smooth setup, data collection, and follow-up
• Support gift reconciliation and accounting for event-related donations and registrations, partnering with Finance and Development leadership to ensure accurate revenue reporting and attribution
• Serve as a liaison with IT, consultants, and vendors to troubleshoot issues, implement solutions, and optimize Development systems
• Oversee the development and maintenance of standardized operating procedures (SOPs), workflows, and training materials across the Development Operations team to ensure consistent, accurate, and efficient use of technology platforms and data systems
• Support onboarding of new Development team members and ensure appropriate systems access and training

Department Operations Support

• Oversee day-to-day operational needs for the Development division, including vendor management, payment processing, and supply coordination
• Support event logistics for donor-facing activities, including tracking RSVPs, preparing materials, and ensuring readiness of tools and systems.
• Provide operational input during annual planning and contribute to team efficiency and documentation efforts

Budget & Financial Management

• Lead the development of the annual departmental budget in collaboration with senior leadership
• Monitor and track departmental expenses to ensure alignment with budgetary goals
• Prepare accurate financial reports and projections, and collaborate with Finance to support budget planning, audit readiness, and informed decision-making

Management (Budgetary & Direct Supervisory) 

• Supervise a small team or direct report(s) involved in gift processing, database management, or donor services
• Provide day-to-day guidance, prioritize workload, and ensure completion of mandatory trainings
• Foster a collaborative, inclusive team culture by mentoring staff, conducting regular performance evaluations, and supporting professional development
• Uphold Center policies and leadership standards to support a productive and values-driven work environment

REQUIRED QUALIFICATIONS

•    Bachelor’s degree in business administration, nonprofit management, or a related field (or equivalent experience)

•    Minimum 5 years’ experience in development operations or a related field, with at least 1 year in a leadership role

•    Demonstrated experience with budget management, data analysis, and SalesForce CRM system

•    Strong analytical and problem-solving skills with an ability to translate data into actionable insights.

•    Proficiency in MS Office suite including advanced skills in Excel including v-lookup and pivot tables, donor databases, financial systems, and other technology platforms relevant to development operations

•    Exceptional organizational skills and attention to detail

•    Excellent communication and interpersonal skills, with the ability to collaborate across departments and with external stakeholders

•    Demonstrated team leadership and ability to foster a supportive and productive work environment

•    Ability to take initiative, demonstrate flexibility, and problem-solve in a fast-paced nonprofit environment

•    Experience supporting events or managing departmental operations, including vendor and payment workflows

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.

The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center’s premises, subject to applicable federal, state, and local laws. For more information, please contact jobs@lalgbtcenter.org.