Information Technology Supervisor - Desktop and Server Support

About the Department

Are you an experienced IT professional ready to step into a leadership role where you can shape service delivery across an enterprise environment? Join the Los Angeles County Sanitation Districts as an Information Technology Supervisor in the Desktop and Server Support Services section, where you’ll lead a team responsible for supporting critical desktop, server, and end-user technology systems that keep the organization running. In this role, you will provide technical guidance and mentorship to staff, oversee the implementation and administration of technology solutions, and collaborate with other IT leaders to ensure consistent, high-quality support across the Districts. You’ll play a key role in managing projects, evaluating new technologies, and supporting strategic initiatives that enhance operational efficiency and user experience. If you enjoy combining technical expertise with leadership, excel in a collaborative environment, thrive on attention to detail, and want to contribute to a mission-driven organization that protects public health and the environment, this position offers a meaningful opportunity to grow your career and make a lasting impact.

LOCATION:
FACILITIES PLANNING DEPARTMENT, INFORMATION TECHNOLOGY SECTION, DESKTOP AND SERVER SUPPORT (CUSTOMER SERVICES) GROUP, JOINT ADMINISTRATION OFFICE, WHITTIER
 
ESSENTIAL FUNCTIONS:   
JOB SUMMARY:
The major job duties are listed below.  For a detailed list, please see the full job description.

• Monitors, manages, and reports on the performance of the Desktop and Server Support (Customer Services) Group
• Collaborates with other IT Supervisors to ensure consistent service delivery across the organization
• Oversees the evaluation, implementation, and administration of new technology solutions
• Provides technical direction, coaching, and mentoring to staff.
• Participates in the selection, motivation, evaluation, and discipline of staff
• Ensures staff are trained and equipped to perform their duties, and continually updates training requirements to align with evolving technologies and platforms
• Assists with ongoing planning and implementation of projects in the IT Strategic Plan
• Assists in the preparation of annual operations and maintenance and capital improvement budgets
• Manages approved projects to ensure effective budgetary and resource utilization, and on-time completion
• Reviews and approves hardware, software, and services purchase requests
• Assesses budget and technical requirements for IT Group projects and prepares associated job plans
• Facilitates customer outreach, providing regular project status updates, and customer health checks
• Supervises the evaluation and selection of consultants and vendors
• Assists in the development and enforcement of IT policies, procedures and standards

Position Duties

• A bachelor's degree in Computer Science or a closely related field from an accredited college or university

• Option 1: Status as a Supervising Systems Analyst with the Los Angeles County Sanitation Districts
• Option 2: Four (4) years of experience as a Senior Systems Analyst with the Los Angeles County Sanitation Districts 
• Option 3: Six (6) years of experience performing professional-level information technology work involving IT project management, IT services management, network management, IT infrastructure management, software development management, IT service desk management, IT cybersecurity management or other relevant domains. At least one (1) of the required six (6) years of experience must be in a supervisory capacity.  Note: A master's degree in computer science or a related field may be substituted for one (1) year of the required non-supervisory experience

The ideal candidate would possess one or more of the following:

• Information Technology Infrastructure Library (ITIL) 4 Certification
• Prosci Change Management Certification, or a minimum of five (5) years of professional experience in organizational change management, including planning, implementing, and sustaining technology-related change initiatives
• Project Management Professional (PMP) Certification, issued by the Project Management Institute
• A minimum of five (5) years of experience managing a Microsoft 365 tenant, including responsibility for licensing and billing administration, security configuration and monitoring, identity and access management, compliance features, and governance controls
• Information Technology Asset Management (ITAM) Certification, or a minimum of five (5) years of experience in Information Technology Asset Management, including:
  • Development and maintenance of an Information Technology Service Management portfolio
  • Knowledge of public-sector or government hardware lifecycle management practices, including procurement, inventory control, deployment, maintenance, and disposition

Minimum Qualifications

• Principles, policies and practices of supervision and training
• IT principles, systems and technologies related to network administration, cybersecurity, software development, IT infrastructure, services delivery, IT contract and vendor management, and project management
• Current industry trends
• Technical report writing and business correspondence

• Motivate and inspire staff
• Provide clear guidance and instructions, and resolve conflicts
• Communicate clearly both verbally and in writing
• Convey technical information in a clear and concise manner to both technical and non-technical individuals
• Think critically and troubleshoot complex technical issues
• Adopt new tools and technologies
• Stay updated with latest industry trends and emerging technologies
• Plan, organize, and execute projects successfully
• Build and maintain relationships with key stakeholders and ensure customer satisfaction, working collaboratively with staff and customers
• Manage multiple tasks simultaneously, prioritize effectively, and meet deadlines

Other Qualifications

Provides wastewater and solid waste management for Los Angeles.