The Sleep Company
Website:
thesleepcompany.in
Job details:
Role Overview
We are looking for a driven and execution-focused Assistant Manager – Logistics to manage and optimize end-to-end logistics operations. This role will be critical in ensuring seamless order fulfillment, efficient transportation, and superior customer experience across all channels (D2C, marketplaces, and retail).
The ideal candidate should have strong operational expertise, vendor management skills, and the ability to drive process improvements in a high-growth environment.
Key Responsibilities
1. Logistics Operations Management
- Own and manage end-to-end logistics including dispatch, transportation, and last-mile delivery
- Ensure timely and cost-efficient delivery across regions
- Monitor daily shipment performance and resolve operational bottlenecks
2. Vendor & Partner Management
- Manage relationships with 3PL partners, transporters, and courier companies
- Negotiate rates and SLAs to optimize cost and service levels
- Ensure vendor adherence to agreed KPIs and compliance standards
3. Order Fulfillment & Coordination
- Work closely with warehouse, dispatch, and customer experience teams
- Ensure seamless coordination between order processing and delivery
- Drive improvements in TAT (Turnaround Time) and delivery success rate
4. Performance Tracking & Reporting
- Track key metrics like OTIF (On-Time In-Full), delivery timelines, RTO, and cost per shipment
- Build dashboards and share regular reports with stakeholders
- Identify trends and drive corrective actions
5. Process Improvement & Cost Optimization
- Identify gaps in logistics processes and implement scalable solutions
- Drive initiatives to reduce logistics costs and improve efficiency
- Work on packaging optimization and freight cost reduction
6. Returns & Reverse Logistics
- Manage reverse logistics including returns, replacements, and refunds coordination
- Reduce RTO and improve customer satisfaction
Key Requirements
- Experience: 3–6 years in logistics / supply chain / e-commerce operations
- Industry Preference: D2C, e-commerce, furniture, mattress, or large product logistics
- Strong understanding of last-mile logistics and 3PL ecosystem
- Data-driven mindset with proficiency in Excel / Google Sheets (must-have)
- Experience with OMS/WMS systems is preferred
- Strong problem-solving and stakeholder management skills
Click on Apply to know more.