Logistics Manager, Workforce Management

Advantmed India LLP

Website: advantmed.com
Job details:

Job Description

Executive Summary -

-Ideal candidate would be someone who has 5+ years’ experience of leading a Team of 30-40+ individuals either at a manager level or an assistant manager level in a target driven environment for a US based client

- Experience in US based logistics, should be sound with US geography at states and counties level

-Proven experience in managing diverse customer base across multiple states in US and is able to plan assignments across different geographical regions in US

- Sound knowledge of Workforce Management functions including dialer management and real time monitoring and able to independently implement best industry practices

- Knowledge on automation tools like SQL and Power BI would be an added advantage although not essential

- Excellent communication skills. Analytical and number driven mindset, should be able to perform high volume analysis

- Good time manager. Ability to work in a challenging environment

- Ready to learn and self-motivated  

Details: 

Summary

• Will be responsible for leading a team of few assistant managers and 8 WFM logistic executives assigned for end-to-end workforce management, real time monitoring and dialer functions

Qualification

• Graduation in any Stream

• Post-Graduation will be an added advantage

• Data-driven performance management capability

Skills & Competencies 

WFM and Dialer Experience:

Solid background in workforce management functions, preferably with US healthcare related

Sound knowledge of handling various locations preferably at county and city level customer base, proficiency in United States Geography

Proven track record of managing dialer efficiently and forecast/capacity planning  

Analytical Skills:

Strong analytical skills working on large data sets preferably in US based environment

Proven track record of high-volume data analysis to derive business insights for process improvements and decision making

Leadership Skills:

Ability to lead and motivate a team of AMs and WFM Logistics Executives.

Strong decision-making and problem-solving skills.

Customer Focus:

Understanding of customer needs and the ability to ensure a positive customer experience.

Customer-centric approach to our external and internal clients and problem resolution.

Time Management:

Effective time management skills to prioritize tasks and meet deadlines.

Ability to handle multiple responsibilities simultaneously.

Adaptability:

Flexibility and adaptability in a fast-paced and dynamic environment.

Willingness to embrace change and implement new strategies.

Technology Proficiency:

Expertise in MS Excel and Office 206/365. Besides, average knowledge of SQL and Power BI would be preferred

Team Collaboration:

Strong collaboration skills to work effectively with other departments within the organization.

Foster a positive team culture.

Key Responsibilities:

Below is the list of tasks/activities needed to be accomplished by the individual engaged in the mentioned role:

• Providers Planning based on Client Goals and Capacity

• Proactively raise requirements based on the goals to various teams, liaise with respective leaders

• Forecasting: Predict the goals based on current run rates and predictive analysis considering various caveats and raise requirements as necessary

• Includes schedulers and providers capacity prediction too

• Scheduling: Maintain the schedulers rosters, shift timings, break management and processing supporting payroll data

• Real time Monitoring of schedulers

• Ensuring the scheduling targets and providers utilization goals are met

• Dialler Management – Ensuring sufficient leads are always ingested for the schedulers to work on considering the client goals, connect ratios and other factors also limiting any idle times

• Devise daily, weekly and monthly strategy for dialling and make amendments as per business needs

• Cross functional collaboration – Liaise with all stakeholders and teams, gather inputs and provide end to end support for their respective goals. 

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