The Indian Garage Co.
Website:
tigc.in
Job details:
Role Overview:
TIGC is looking for a highly proactive and execution-focused Logistics Manager to lead and manage end-to-end logistics operations across both offline distribution channels and D2C (Direct-to-Consumer) platforms.
The role will be responsible for ensuring smooth order fulfillment, transportation management, last-mile delivery coordination, inventory movement, courier/vendor management, and operational efficiency across all business channels.
The ideal candidate should have strong experience in logistics planning, ecommerce fulfillment, offline distribution operations, and team management while driving speed, accuracy, customer experience, and cost optimization.
Key Responsilities:
End-to-End Logistics Operations
- Manage complete logistics operations for offline retail, distribution, and D2C channels.
- Ensure smooth movement of goods from warehouse to distributors, stores, and end customers.
- Oversee order processing, shipment planning, dispatch execution, and delivery tracking.
- Monitor logistics performance and ensure timely fulfillment across all channels.
D2C & Ecommerce Logistics Management
- Manage ecommerce order fulfillment and customer delivery operations.
- Coordinate with courier partners, aggregators, and last-mile delivery vendors.
- Ensure SLA adherence for order processing, dispatch timelines, and delivery performance.
- Handle RTOs, returns, exchanges, reverse logistics, and customer delivery escalations.
- Optimize D2C logistics processes to improve customer experience and reduce delivery costs.
Offline Distribution & Supply Coordination
- Coordinate dispatches for distributors, retailers, and offline business operations.
- Ensure proper shipment planning and route coordination.
- Monitor stock transfers, replenishment cycles, and transportation timelines.
- Coordinate with warehouse and sales teams for seamless operational flow.
Vendor & Courier Management
- Manage logistics vendors, transporters, and courier partners.
- Negotiate rates, monitor vendor performance, and ensure service quality.
- Build scalable logistics partnerships for operational growth and efficiency.
Inventory & Operational Coordination
- Coordinate with warehouse teams for inventory movement and dispatch planning.
- Ensure accurate documentation for shipments, invoices, stock transfers, and delivery records.
- Monitor inventory flow to minimize delays, losses, and operational gaps.
Process Improvement & Cost Optimization
- Identify opportunities for logistics cost reduction and process improvement.
- Drive automation, tracking systems, and operational efficiency initiatives.
- Improve turnaround time, delivery accuracy, and customer satisfaction metrics.
Team Management & Reporting
- Lead and manage logistics coordinators and operational support teams.
- Track logistics KPIs including delivery timelines, RTO%, fulfillment rate, and transportation costs.
- Prepare daily, weekly, and monthly MIS and operational reports for management review.
Required Skills & Competencies
- Strong understanding of offline distribution and D2C logistics operations.
- Experience managing ecommerce fulfillment and last-mile delivery operations.
- Expertise in transportation management, courier coordination, and vendor handling.
- Knowledge of logistics KPIs, SLA management, and operational reporting.
- Strong analytical, problem-solving, and coordination skills.
- Proficiency in ERP systems, logistics tools, and operational dashboards.
- Ability to manage high-volume, fast-paced operational environments.
Qualification & Experience
- Bachelor’s degree in Supply Chain, Logistics, Operations, or related field.
- 8–10+ years of experience in logistics, supply chain, ecommerce, or distribution operations.
- Prior experience handling both offline and D2C logistics operations preferred.
What We’re Looking For
A hands-on logistics leader who can independently drive operational efficiency, manage large-scale logistics operations, improve customer delivery experience, and build scalable systems across offline and D2C business channels.
Click on Apply to know more.